Abstract
This thesis focuses on Human Service Organisations and how they work with Maōri. The government, mainstream, kaupapa Māori and iwi organisations have their own interpretation of what this looks like and this term implies that cultural uniqueness, history and experiences are taken into account and informs any decision-making relating to Māori. The Pūao-Te-Ata-Tū report has been an important influence on this thesis. This thesis uses a kaupapa Māori approach to explore the development of a new Māori framework that would measure the cultural competency of non-government and statutory organisations' abilities to work with Māori whānau, hapū and iwi.
This thesis asks two research questions. The first asks what are the types of measurement tools that organisations utilise to assess its own cultural competence in working with Māori? The second asks what is the effectiveness of current organisational and social work cultural competence?