Abstract
Objectives. Several quantitative studies in the international literature have described disparities in the provision of and access to health services for a variety of health conditions among 'minority' populations. This New Zealand qualitative study aimed to explore and describe the experiences of indigenous Maori and Pacific families (both minority populations) and Pakeha (New Zealand European) families when their children were admitted to hospital for an unintended injury. Design. Twenty-three children (eight Maori, eight Pacific and seven Pakeha) who were admitted to hospital following an injury were selected using maximum variation sampling from a trauma database and snowball sampling. In-depth individual and group interviews undertaken with the child's whanau/family explored the issues they encountered in the hospital setting. The data were analysed by key ideas and coded into main themes. Each strand was analysed separately by lead researchers of the same ethnic group prior to a comparative synthesis of the overall findings. Results. While many families praised the dedication of the staff, the interviews revealed important concerns regarding their encounters with hospitals and related health and support services. These could be broadly characterised as (a) inadequate communication and information; (b) difficulties negotiating an environment perceived as foreign; (c) the stress of conflicting demands placed on families; and (d) issues relating to ethnicity and cultural miscommunication. Of note, many Maori and Pacific whanau/families felt particularly alienated within the hospital setting and did not appear to see themselves as being entitled to high-quality information or services. Conclusion. The findings have important implications for the structure, professional and institutional practices in the delivery of health services. The research also indicates the need for wider societal policies that increase Maori and Pacific whanau/families' sense of entitlement to the full range of available support services, and reduce alienation within public institutions such as hospitals.