Abstract
Purpose
Online health information (OHI) and social media have become prominent health resources for people with arthritis‐related fatigue. More research is needed to understand how OHI and online social support may influence illness experiences and patient–practitioner relationships in people with arthritis‐related fatigue. The present study aimed to explore how OHI and social media shape these experiences by using an inductive qualitative analysis.
Method
Seven focus groups were conducted with 21 participants aged 28–77 diagnosed with a range of rheumatic diseases. Within the focus groups, participants were asked questions about OHI, online social support and the role of OHI in their health care. The focus groups were recorded, transcribed and analysed using a combination of interpretative phenomenological analysis (IPA) and thematic analysis.
Results
The analysis resulted in three themes: (a) how online social support changes illness experiences, (b) communicating fatigue to health professionals using OHI and (c) health care experiences online. These themes provide insight into the ways people with arthritis‐related fatigue benefit from online social support, use OHI to support communication with health professionals and how they share health care for arthritis in online spaces.
Conclusion
This research expanded on previous literature addressing the role of OHI and social media in the illness experience of arthritis‐related fatigue. As technology use is increasing, particularly in the current extraordinary environment of social distancing, it is critical to address the role of OHI and social media in health care. In this study, OHI and social media played a prevalent role in the health care of many participants.