Abstract
Aotearoa New Zealand’s tourism sector is key to the economy but faces significant risks from natural hazards, particularly in remote areas. This research investigated how tourism and emergency management stakeholders collaborate to prepare and respond to disasters. The study found that local preparedness groups were critical to successful response to both the Fiordland Floods and COVID-19 in 2020, because they had worked together in advance to foster trust, promote strategic planning and preparedness, and facilitate communication and leadership. Working together ahead of disruptive events is important for effective response and recovery. Key recommendations for action include formalising partnerships, investing in joint training, and strengthening communication systems in the readiness and reduction phase, to build a more resilient tourism sector.