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dc.contributor.authorHawthorne, Blair Kennethen_NZ
dc.identifier.citationHawthorne, B. K. (1999, March). The total quality practices of four New Zealand companies specialising in adventure tourism: A case study approach (Dissertation, Master of Business). Retrieved from
dc.description.abstractThe concept of Total Quality has undergone intense debate over the last the decade. Several researchers have suggested the techniques associated with Total Quality, which have there origins in manufacturing are equally application to service organisations. This paper constructs a framework of Total Quality and then applies the framework to four companies specialising in the provision of adventure tourism services in New Zealand. The results indicate customer focus, top management leadership, service process management, training, teamwork and quality data and information are utilised by the four case companies. The results also indicate quality supplier management and quality certification are not fully utilised by the four case companies. Further research is needed to fully test how applicable these results are to the whole of the adventure tourist sector of the New Zealand tourist industry.en_NZ
dc.subjectTotal Qualityen_NZ
dc.subjectadventure tourist sectoren_NZ
dc.subjectNew Zealand tourist industryen_NZ
dc.subjectAdventure tourismen_NZ
dc.subject.lcshHF Commerceen_NZ
dc.subject.lcshHF5601 Accountingen_NZ
dc.subject.lcshHD28 Management. Industrial Managementen_NZ
dc.subject.lcshH Social Sciences (General)en_NZ
dc.titleThe total quality practices of four New Zealand companies specialising in adventure tourism: A case study approachen_NZ
otago.schoolManagementen_NZ of Business of Otagoen_NZ Dissertationsen_NZ
otago.openaccessAbstract Only
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