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dc.contributor.authorDay, Annabelen_NZ
dc.date.available2011-04-07T03:14:44Z
dc.date.copyright2002en_NZ
dc.identifier.citationDay, A. (2002). A study of call centres and call centre work in Dunedin (Thesis). Retrieved from http://hdl.handle.net/10523/1342en
dc.identifier.urihttp://hdl.handle.net/10523/1342
dc.description.abstractLittle research has been done in New Zealand on call centres and call centre work. This research investigated two call centres in Dunedin with the objective to discover what the work environment is like, the socio-demographics of the workers, the job characteristics and how the employees experienced these job characteristics. Four research questions were based on these factors. Research on call centres has revealed that they are typically environments of high pressure, control and stress therefore the research also set out to discover whether call centres in Dunedin were similar or different to these descriptions. In order to meet the research questions, interviews with team leaders and a call centre manager were conducted as well as questionnaires being sent to call centre workers. The results indicated that there were some similarities between the call centres and the descriptions of call centres in the literature, these were mainly positive. The call centre workers do not experience the same stress levels as indicated in the literature.en_NZ
dc.subjectNew Zealanden_NZ
dc.subjectcall centresen_NZ
dc.subjectDunedinen_NZ
dc.subjectwork environmenten_NZ
dc.subjectstress levelsen_NZ
dc.subjectsocio-demographicsen_NZ
dc.subject.lcshT Technology (General)en_NZ
dc.subject.lcshHF Commerceen_NZ
dc.subject.lcshHF5601 Accountingen_NZ
dc.subject.lcshLC5201 Education extension. Adult education. Continuing educationen_NZ
dc.subject.lcshHD28 Management. Industrial Managementen_NZ
dc.subject.lcshH Social Sciences (General)en_NZ
dc.subject.lcshHD Industries. Land use. Laboren_NZ
dc.subject.lcshHD28 Management. Industrial Managementen_NZ
dc.subject.lcshHD61 Risk Managementen_NZ
dc.subject.lcshL Education (General)en_NZ
dc.titleA study of call centres and call centre work in Dunedinen_NZ
dc.typeThesisen_NZ
dc.description.versionUnpublisheden_NZ
otago.bitstream.pages72en_NZ
otago.date.accession2006-12-05en_NZ
otago.schoolManagementen_NZ
thesis.degree.disciplineManagementen_NZ
thesis.degree.grantorUniversity of Otagoen_NZ
thesis.degree.levelMasters Thesesen_NZ
otago.interloanyesen_NZ
otago.openaccessAbstract Only
dc.identifier.eprints483en_NZ
otago.school.eprintsManagementen_NZ
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