Measuring the effectiveness of training: An examination of the hospitality industry in New Zealand

Abstract

This dissertation investigates the issue of: Why don't organisations measure the effectiveness of their training? This research question was developed after a review of the related literature. The context for this dissertation is the hospitality industry, specifically hotel chains in New Zealand, and is exploratory research. Through the use of qualitative analysis three key themes were discovered to help explain why organisations don't measure the effectiveness of their training. These themes were: lack of resources to measure training effectiveness, turnover implications and subjectivity of measurement methods currently used. This study shows that there are a number of areas in the measurement of training effectiveness debate which require further research.