Show simple item record

dc.contributor.authorDowling, Selenaen_NZ
dc.identifier.citationDowling, S. (2005, May 31). Measuring the effectiveness of training: An examination of the hospitality industry in New Zealand (Thesis). Retrieved from
dc.description.abstractThis dissertation investigates the issue of: Why don't organisations measure the effectiveness of their training? This research question was developed after a review of the related literature. The context for this dissertation is the hospitality industry, specifically hotel chains in New Zealand, and is exploratory research. Through the use of qualitative analysis three key themes were discovered to help explain why organisations don't measure the effectiveness of their training. These themes were: lack of resources to measure training effectiveness, turnover implications and subjectivity of measurement methods currently used. This study shows that there are a number of areas in the measurement of training effectiveness debate which require further research.en_NZ
dc.subjecttraining effectivenessen_NZ
dc.subject.lcshHF Commerceen_NZ
dc.subject.lcshHF5601 Accountingen_NZ
dc.subject.lcshHD28 Management. Industrial Managementen_NZ
dc.subject.lcshH Social Sciences (General)en_NZ
dc.titleMeasuring the effectiveness of training: An examination of the hospitality industry in New Zealanden_NZ
otago.schoolManagementen_NZ of Otagoen_NZ Thesesen_NZ
otago.openaccessAbstract Only
dc.description.referencesAdams, D. & Waddle, C. (2002) Evaluating the return from management development programmes: Individual returns versus organisational benefit. International Journal of Contemporary Hospitality Management, vol.14, no.1, pp14-20. Alliger, G. & Janak, E. (1989) Kirkpatrick's levels of training criteria: thirty years later". Personnel Psychology, vol. 42, no.2, pp.331-342. Baldwin, T. & Ford, J. (Spring 1988) Transfer of training: A review and directions for future research. Personnel Psychology, vol. 41, no.1, pp.63-105. Barbee, C. & Bott, V. (Spring 1991) Customer treatment as a mirror of employee treatment. Advanced Management Journal, vol.56, no.2, pp.27-32. Beckert, J. & Walsh, K. (Dec 1991) Development plans replace performance reviews at Harvey Hotels. Cornell Hotel and Restaurant Administration Quarterly, vol.32, no.4, pp.72-80. Bedingham, K. (1997) Proving the effectiveness of training. Industrial and Commercial Training, vol.29, no.3, p.88. Black, J. & Mendenhall, M. (Jan 1990) Cross-cultural training effectiveness: A review and a theoretical framework for future research. Academy of Management. The Academy of Management Review, vol.15, no.1, pp.113-136. Blickstein, S. (Nov / Dec 1996) A wider view of training effectiveness. Human Resource Management International Digest, vol.4, no.6, pp.27-30. Brien, T. (2004) Do I want a job in hospitality? Only until I get a real job! Conference Proceedings, New Zealand Tourism and Hospitality Research Conference, Wellington. Delahaye, B. (2000) Human Resource Development: Principles and Practice. John Wiley and Sons, Australia. Davidson, C. & Tolich, M. (2001) Social science research in New Zealand. Pearson Education New Zealand Limited, NZ. Dubinsky, A., Mehta, R. & Anderson, R. (2001) Satisfaction with sales manager training – Design and implementation. European Journal of Marketing, vol.35, no.1/2, p.27. Fink, A. (1995) How to design surveys. SAGE Publications Inc, USA. Guyot, J. (Summer 1978) Management training and post-industrial apologetics. California Management Review, vol.20, no.4, pp.84-93. Hartman, S. & Yrle, A. (1996) Can the hobo phenomenon help explain voluntary turnover? International Journal of Contemporary Hospitality Management, vol. 8, no.4, pp.11-16. Herold, D., Davis, W., Fedor, D. & Parsons, C. (Winter 2002) Dispositional influences on transfer of learning in mulitstate training programs. Personnel Psychology, vol.55, no.4, pp.851- 870. Hinkin, T & Tracey, J. (2000) The cost of turnover. Cornell Restaurant & Administration Quarterly, vol. 41, no.1, pp.14-2 L Hogan, J. (Feb 1992) Turnover and what to do about it. Cornell Hotel and Restaurant Administration Quarterly, vol.33, no.1, pp.40-45. Huang, T. (2001) The relation of training practices and organisational performance in small and medium sized enterprises. Education & Training, vol.43, no.8/9, pp.437-445. Hussey, J. & Hussey, R. (1997) Business Research: A practical guide for undergraduate and postgraduate students. Palgrave, UK. Jacobson, W., Rubin, E. & Selden, S. (Winter 2002) Examining training in large municipalities: Linking individual and organisational training needs. Public Personnel Management, vol.31, no.4, pp.485-507. Kaupins, G. (Sep/Oct 1997) Trainer opinions of popular corporate training methods. Journal of Education for Business, vol.73, no.1, pp.5-9. Kimes, S. & Mutkoski, S. (May 1991) Assessing customer contact – Work sampling in restaurants. Cornell Hotel and Restaurant Administration Quarterly, vol.32, no.1, pp.82-88. Kirkpatrick, D. (Sept 1978) Evaluating in-house training programs. Training and Development Journal, vol.32, no.9, p.6. Kirkpatrick, D. (Jan 1996) Great ideas revisted: Revisting Kirkpatrick's four-level model. Training & Development, vol.50, no.1, pp.54-58. Kirkpatrick, D. (May 2004) A T&D classic: How to start an objective evaluation of your training program. Training & Development, vol. 58, no.5, pp.16-19. Latham, G. & Wexley, K. (1977) Behavioural observation scales for performance appraisal purposes. Personnel Psychology, vol.30, no.2, p.255. Mathieu, J., Tannenbaum, S. & Salas, E. (Oct 1992) Influences of individual and situtational characteristics on measures of training effectiveness. Academy of Management Journal, vol.35, no.4, pp.828-847. McEvoy, G. & Cascio, W. (Dec 1987) Do good or poor performers leave? A Meta-analysis of the relationship between performance and turnover. Academy of Management Journal, vol.30, no.4, pp.744-762. Nelson, R., Whitener, E., & Philcox, H. (Jul 1995) The assessment of end-user training and needs. Association for Computing Machinery, vol.38, no.7, p.27. Noe, R. (Oct 1986) Trainees' attributes and attitudes: neglected influences on training effectiveness. Academy of Management Review, vol. 11, no.4, pp.736-750. Noe, R. (2002) Employee Training and Development, Second Edition. McGraw-Hill, NY. Ostroff, C. (Summer 1991) Training effectiveness measures and scoring schemes: A comparison. Personnel Psychology, vol.44, no.2, pp.353-374. Plant, R. & Ryan, R. (1992) Training evaluation: A procedure for validating an organisation's investment in training. Journal of European Industrial Training, vol.1 6, no.10, pp.22-38. Reid, D. & Sandler, M. (Jun 1992) The use of technology to improve service quality. Cornell Hotel and Restaurant Administration Quarterly, vol.33, no.3, pp.68-73. Rudman, R. (1999) Human Resource Management in New Zealand, Third Edition. Addison Wesley Longman New Zealand Ltd, NZ. Sadri, G. & Snyder, P. (1995) Methodological issues in assessing training effectiveness. Journal of Managerial Psychology, vol.10, no.4, pp.30-33. Salas, E. & Cannon-Bowers, J. (2001) The science of training: A decade of progress. Annual Review of Psychology, vol.52, pp.471-499. Santos, A. & Stuart, M. (2003) Employee perceptions and their influence on training effectiveness. Human Resource Management, vol.13, no.1, pp.27-46. Steiner, D., Dobbins, G. & Trahan, W. (Jul 1991) The trainer-trainee interaction: An attributional model of training. Journal of Organizational Behavior, vol.12, no.4, p.271. Tharenou, P. (Sep 1995) The impact of a developmental performance appraisal program on employee perceptions in an Australian federal agency. Group and Organizational Management, vol.20, no.3, pp.245-271. Thompson, J., Courtney, L. & Dickson, D. (2002) The effect of neurolinguistic programming on organisational and individual performance: A case study. Journal of Industrial Training, vol.26, no.6/7, pp.292-298. Tracey, B. & Tews, M. (Dec 1995) Training effectiveness: Accounting for individual characteristics and the work environment. Cornell Hotel and Restaurant Administration Quarterly, vol.36, no.6, pp.36-42. Tracey, B., Hinkins, T., Tannenbaum, S. & Mathieu, J. (Spring 2001) The influence of individual characteristics and the work environment on varying levels of training outcomes. Human Resource Development Quarterly, vol.12, no.1, pp.5-23. van der Klink, M. & Streumer, J. (2002) Effectiveness of on-the-job training. Journal of European Industrial Training, vol.26, no.2-4, pp.196-200. Wasmuth, W. & Davis, S. (1983) Managing employee turnover: Why employees leave. Cornell Hotel and Restaurant Administration Quarterly, vol.24, no.2, pp.11-18 rvvsl i^co.n Hospitality Standards Institute Yang, H., Sackett, P. & Arvey, R. (Autumn 1996) Statistical power and cost in training evaluation: Some new considerations. Personnel Psychology, vol.49, no.3, pp.651-669. Yi, M. & Davis, F. (Summer 2001) Improving computer training effectiveness for decision technologies: Behaviour modelling and retention enhancement. Decision Sciences, vol.32, no.3, pp.521-555. Zaciewski, R. (Jun 2001) Measuring training's effectiveness. Quality Progress, vol.43, no.6, p.104. Zakaria, N. (2000) The effects of cross-cultural training on the acculturation process of the global workforce. International Journal of Manpower, vol.21, no.6, p.492.en_NZ
 Find in your library

Files in this item


There are no files associated with this item.

This item is not available in full-text via OUR Archive.

If you would like to read this item, please apply for an inter-library loan from the University of Otago via your local library.

If you are the author of this item, please contact us if you wish to discuss making the full text publicly available.

This item appears in the following Collection(s)

Show simple item record