A review of the training provided for the casual tutor-supervisors (CTSs) at the Student Computing Services (SCS) of the University of Otago, and recommendations for improvement.

Abstract

The aim of this project was to review the training provided for the casual tutor supervisors (CTSs) at Student Computing Services (SCS). The CTSs offer quality assistance in the Computer Resource Rooms (CRRs) to students and staff of the University. The objectives of this project were: 1. To evaluate the training format for CTSs at SCS 2. To inform SCS about what current CTSs feel about the training they have received and the training needs they identified 3. To recommend training for current CTSs 4. To recommend improvements for training of future CTSs This report outlines the research process undertaken to achieve the objectives. The research process was an iterative process that involved all staff members at SCS. The primary data collection process involved three phases of investigation. The data collection methods used were individual interviews and questionnaires. The interviews yielded one hundred percent response rates whereas the questionnaire yielded a ninety three percent response rate. Data from the interviews and questionnaires were analysed to evaluate the training format for CTSs at SCS. Feedback from the CTSs was presented to inform SCS about how training is perceived by the CTSs and about the training needs they identified. Recommendations were made to address group and individual CTS training needs on skills related to their job. SCS can address most training needs identified through in-house training. Recommendations were also made to SCS to amend the Two-day Training Course and to add a Skill Enhancement Seminar for future CTSs. It is believed that this report will aid further understanding of CTSs' perception of the training received from SCS and will assist the development of future training at SCS.