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dc.contributor.authorYing, Tan Yiien_NZ
dc.identifier.citationYing, T. Y. (2002, June). A review of the training provided for the casual tutor-supervisors (CTSs) at the Student Computing Services (SCS) of the University of Otago, and recommendations for improvement. (Thesis). Retrieved from
dc.description.abstractThe aim of this project was to review the training provided for the casual tutor supervisors (CTSs) at Student Computing Services (SCS). The CTSs offer quality assistance in the Computer Resource Rooms (CRRs) to students and staff of the University. The objectives of this project were: 1. To evaluate the training format for CTSs at SCS 2. To inform SCS about what current CTSs feel about the training they have received and the training needs they identified 3. To recommend training for current CTSs 4. To recommend improvements for training of future CTSs This report outlines the research process undertaken to achieve the objectives. The research process was an iterative process that involved all staff members at SCS. The primary data collection process involved three phases of investigation. The data collection methods used were individual interviews and questionnaires. The interviews yielded one hundred percent response rates whereas the questionnaire yielded a ninety three percent response rate. Data from the interviews and questionnaires were analysed to evaluate the training format for CTSs at SCS. Feedback from the CTSs was presented to inform SCS about how training is perceived by the CTSs and about the training needs they identified. Recommendations were made to address group and individual CTS training needs on skills related to their job. SCS can address most training needs identified through in-house training. Recommendations were also made to SCS to amend the Two-day Training Course and to add a Skill Enhancement Seminar for future CTSs. It is believed that this report will aid further understanding of CTSs' perception of the training received from SCS and will assist the development of future training at SCS.en_NZ
dc.subjectStudent Computing Servicesen_NZ
dc.subjectComputer Resource Roomsen_NZ
dc.subjectUniversity of Otagoen_NZ
dc.subject.lcshHF Commerceen_NZ
dc.subject.lcshHF5601 Accountingen_NZ
dc.subject.lcshLC5201 Education extension. Adult education. Continuing educationen_NZ
dc.subject.lcshHD28 Management. Industrial Managementen_NZ
dc.subject.lcshH Social Sciences (General)en_NZ
dc.subject.lcshHD Industries. Land use. Laboren_NZ
dc.subject.lcshHD28 Management. Industrial Managementen_NZ
dc.subject.lcshHD61 Risk Managementen_NZ
dc.subject.lcshL Education (General)en_NZ
dc.titleA review of the training provided for the casual tutor-supervisors (CTSs) at the Student Computing Services (SCS) of the University of Otago, and recommendations for improvement.en_NZ
otago.schoolManagementen_NZ of Otagoen_NZ Thesesen_NZ
otago.openaccessAbstract Only
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