Show simple item record

dc.contributor.authorBoon, Bronwynen_NZ
dc.date.available2011-04-07T03:16:50Z
dc.date.copyright2003-03en_NZ
dc.identifier.citationBoon, B. (2003, March). Employee transience in the tourist resort of Queenstown: Subjectivity, resistance and place (Thesis, Doctor of Philosophy). Retrieved from http://hdl.handle.net/10523/1471en
dc.identifier.urihttp://hdl.handle.net/10523/1471
dc.description.abstractThe statement occupying the centre of this thesis comes from ‘Ann-Marie’, the general manager of a tourist accommodation hotel in the tourist resort of Queenstown, New Zealand. “It is an issue, getting really good long-term stay people attracted to the industry. It is the transient stuff that is still frustrating”, she says. This statement struck me as rather interesting when I first heard it. In a context where consumer demand is notoriously unpredictable and temporary and/or part-time employment relationships are distinctive managerial strategies for creating organizational ‘flexibility’, why would a senior manager declare a problem with ‘transience’? The research question generated from this statement thus asks: why do tourist accommodation hotel managers in Queenstown constitute employee transience as a problem? While a managerial statement is at the centre of this thesis, the formulation of the research question and the construction of the thesis response are located within the critical management domain. The analytic agenda of this research, therefore, involves an explanation of Ann-Marie’s statement in terms of the relationship between power resistance and identity in the contemporary capitalist organisation. As such, my main theoretical guidance comes from the work of Michel Foucault, with additional theoretical assistance from the Foucauldian informed labour process theory. In terms of the empirical material gathered in this research, 27 senior managers and 44 operational employees from seven Queenstown tourist accommodation hotels (QTAHs) were invited to join me in semi-structured research interview dialogue. In order to analyse the way in which particular hotel employee identities are constituted, promoted and resisted, I adopted a genealogical mode of discourse analysis of the interview texts. I argue that managerial strategies for “getting really good long stay people” within the QTAH context includes practices of ‘governmentality’ that seek to ‘craft’ independently competent ‘professional’ hotel employees who maintain their commitment to and continuity with the hotel (industry) through their identification as a ‘career’ hotel employee subject. Resistance to this identity ‘crafting’ is of course possible and comes in many different forms. The particular form that this thesis focuses on is ‘transience’ (or the propensity to transience). Of the many possible alternate subject positions that produce transient conduct, the subject positions that are the focus of this thesis are those constituted within Queenstown discourses of place. Particularly, the discourses of place that constitute Queenstown as a tourist resort. The crossing and re-crossing over the discursive-subject boundaries of hotel career-employee and outdoor-adventure-touristworker or social-adventure-tourist-worker create possibilities for resistance to a strong identification with the hotel-career-employee subject position. The disruption that this transience creates for the hotel labour process is the reason for Ann-Marie’s frustration with transience and the reason why the QTAH managers constitute transience as a particular problem in the tourist resort of Queenstown.en_NZ
dc.format.mimetypeapplication/pdf
dc.subjecttourist accommodationen_NZ
dc.subjecttransient workersen_NZ
dc.subjecttemporary and/or part-time employment relationshipsen_NZ
dc.subjectQueenstown hotel managersen_NZ
dc.subject.lcshHF Commerceen_NZ
dc.subject.lcshHF5601 Accountingen_NZ
dc.subject.lcshHD28 Management. Industrial Managementen_NZ
dc.titleEmployee transience in the tourist resort of Queenstown: Subjectivity, resistance and placeen_NZ
dc.typeThesisen_NZ
dc.description.versionUnpublisheden_NZ
otago.bitstream.pages305en_NZ
otago.date.accession2006-06-12en_NZ
otago.schoolManagementen_NZ
thesis.degree.disciplineManagementen_NZ
thesis.degree.nameDoctor of Philosophyen_NZ
otago.openaccessOpen
dc.identifier.eprints317en_NZ
otago.school.eprintsManagementen_NZ
dc.description.referencesAnnals of Tourism Research 12(3) pp 335-354 Adler, Patricia and Peter Adler (1999a) “Resort Workers: Adaptations in the Leisure- Work Nexus” Sociological Perspectives 42(3) pp 369-402 Adler, Patricia and Peter Adler (1999b) “Transience and the Postmodern Self: The Geographic Mobility of Resort Workers” The Sociological Quarterly 40(1) pp 31-58 Aitchison, Cara, Nicola MacLeod and Stephen J. Shaw (2000) Leisure and Tourism Landscapes: Social and Cultural Geographies, Routledge: UK Alvesson, M. and H. Willmott (1992) (Eds) Critical Management Studies, Sage: London Alvesson, Mats and Dan Karreman (2000) “Varieties of discourse: On the study of organizations through discourse analysis” Human Relations 53(9) pp 1125-1149 Alvesson, Mats and Stanley Deetz (2000) Doing Critical Management Research, Sage: UK Arthur, M.B. (1992) “Career theory in a dynamic context”. In D.H. Montross & C.J. Shinkman (Eds), Career development: Theory and practice (pp65-84), Charles C Thomas: Illinois, USA Arthur, Michael B., Douglas T. Hall and Barbara S. Lawrence (1989) (Eds) “Generating new directions in career theory: the case for a transdisciplinary approach” in The Handbook of Career Theory, Cambridge University Press: USA Arthur, Michael B. and Denise Rousseau (1996) (Eds) “Introduction: the Boundaryless Career as a new employment principle” in The Boundaryless Career: a New Employment Principle for a New Organizatoinal Era, Oxford University Press: Oxford Arthur, Michael B., Kerr Inkson and Judith Pringle (1999) The New Careers: Individual Action and Economic Change, Sage: USA Austrin, Terry (1994) “Positioning resistance and resisting position: human resource management and the politics of appraisal and grievance hearings” in Resistance and Power in Organizations, Edited by John M. Jermier, David Knights and Walter R. Nord, Routledge: UK Ateljevic, Irena and Stephen Doorne (2002) “Representing New Zealand: Tourism Imagery and Ideology” Annals of Tourism Research 29(3) pp 648-667 Bagguley, Paul (1991) “The Patriarchal Restructuring of Gender Segregation: A Case Study of the Hotel and Catering Industry” Sociology 25(4) pp 609-625 251 Ball, R.M. (1988) “Seasonality: A problem for workers in the tourism labour market?” The Service Industries Journal 8 pp501-513 Barker, James R. (1993) “Tightening the Iron Cage: Concertive Control in Self- Managing Teams” Administrative Science Quarterly 38 pp 408-437 Barley, Stephen R. (1989) “Career, identities, and institutions: the legacy of the Chicago School of Sociology” in The Handbook of Career Theory, Edited by Michael B. Arthur, Douglas T. Hall and Barbara S. Lawrence, Cambridge University Press: New York, USA Barnett, William P. and Anne S. Miner (1992) “Standing on the shoulders of Others: Career Interdependence in Job Mobility” Administrative Science Quarterly 37: 262-281 Baum, Tom (1996) “Images of Tourism Past and Present” International Journal of Contemporary Hospitality Management 8(4) pp 25-30 Beech, Nic (2000) “Narrative styles of managers and workers; a tale of star-crossed lovers” The Journal of Applied Behavioural Science 36(2) pp 210-229 Beirne, Mike (1999) “Taking the less-traveled road” Brandweek 40(37) pp 40-52 Bell, Claudia (1996) Inventing New Zealand: Everyday Myths of Pakeha Identity, Penguin Books: Auckland, New Zealand Berno, Tracey, Kevin Moore, David Simmons, and Victoria Hart (1996) “The Nature of Adventure Tourism Experience in Queenstown, New Zealand” Australian Leisure 8 June pp 21-25 Bianchi, R & A. Clarke, (1998) “Identifying the cultural configurations of tourism’s transitional workforce: cosmopolitans, locals, and neo-proletarians”. Paper presented at the International Sociological Association’s World Congress of Sociology, Montreal, Canada, 29 July. Bianchi, Raoul V. (2000) “Migrant Tourist-Workers: Exploring the ‘Contact Zones’ of Post-industrial Tourism” Current Issues in Tourism 3(2) pp107-137 Birdir, Kemal (2002) “General Manager Turnover and Root Causes” International Journal of Contemporary Hospitality Management 14(1) pp 43-47 Blommaert, Jan and Chris Bulcaen (2000) “Critical Discourse Analysis” Annual Review of Anthropology Vol. 29 pp 447-466 Bonn, Mark A. and Louis R. Forbringer (1992) “Reducing turnover in the hospitality industry: an overview of recruitment, selection and retention” International Journal of Hospitality Management 11(1) pp 47-63 252 Boreham, Paul; George Lafferty; Amanda Roan and Gillian Whitehouse (1996) “Training, Careers and Numerical Flexibility: Equity Implications in Hospitality and Retailing” Journal of Industrial Relations 38(1):3-21 Braverman, Harry (1974) Labor and Monopoly Capital: The degradation of work in the Twentieth Century”, Monthly Review Press: USA Brewis, Joanna (1996) “The ‘Making’ of the ‘Competent’ Manager: Competency Development, Personal Effectiveness and Foucault” Management Learning 27(1) pp 65- 86 Brewis, Joanna (2000) “Foucault, Management and Organization Theory: From Panopticon to Technologies of the Self” – Book Review, Management Learning 31(1) pp 135-137 Burawoy, Michael (1979) Manufacturing Consent: Changes in the Labour Process Under Monopoly Capitalism, The University of Chicago Press: Chicago and London Burchell, Graham (1991) “Peculiar interests: civil society and governing ‘the system of natural liberty’” in The Foucault Effect: Studies in Governmentality, Edited by Graham Burchell, Colin Gordon and Peter Miller, Harvester Wheatsheaf: Hemel Hempstead Carabine, Jean (2001) “Unmarried Motherhood 1830-1990: A genealogical analysis” in Discourse as Data: A Guide for Analysis, Edited by Margaret Wetherell, Stephanie Taylor and Simeon J. Yates, Sage and Open University: UK Carmouche, Rita and Nancy Kelly (1995) Behavioural Studies in Hospitality Management, Chapman and Hall: UK Carter, Chris, Alan McKinlay and Michael Rowlinson (2002) “Introduction: Foucault, Management and History” Organization 9(4) pp 515-526 Carter, Pippa (1996) “Barbara Townley: Reframing Human Resource Management – Power Ethics and the subject at Work” Book Review Organisation Studies 17 pp 345- 347 Cazal, Dider and Dawn Inns (1998) “Metaphor, language and meaning” in Discourse and Organization, Edited by David Grant, Tom Keenoy and Cliff Oswick, Sage: UK Chan, Andrew (2000) “Redirecting Critique in Postmodern Organization Studies: The Perspective of Foucault” Organization Studies 21(6) pp1059-1075 Cheong, So-Min and Marc L. Miller (2000) “Power and Tourism: A Foucauldian Observation” Annals of Tourism Research 27(2) pp 371-390 Clayton, N. (1974) “Highlights of Local History” in Journal of the NZ Federation of Historical Societies, Vol 1 (4): 10-16 253 Cloke, Paul and Harvey C. Perkins (1998) “Cracking the canyon with the awesome foursome”: representations of adventure tourism in New Zealand” Environment and Planning D: Society and Space 16 pp185-218 Cohen, Colleen Ballerino (1995) “Marketing Paradise, Making Nation” Annals of Tourism Research 22(2) pp 404-421 Cohen, Erik (1973) “Nomads from Affluence: Notes on the Phenomenon of Drifter- Tourism” International Journal of Comparative Sociology 14(1-2) pp 89-103 Cohen, Erik (1979/1996) “A Phenomenology of Tourist Experiences” in The Sociology of Tourism: Theoretical and Empirical Investigations, Edited by Yiorgos Apostolopulos, Stella Leivadi and Andrew Yiannakis, Routledge: UK [Originally published in Sociology 1979 13, pp179-201] Cohen, Erik (1984/1996) “The Sociology of Tourism: Approaches, issues, and findings” in The Sociology of Tourism: Theoretical and Empirical Investigations, Edited by Yiorgos Apostolopulos, Stella Leivadi and Andrew Yiannakis, Routledge: UK [Originally published in Annual Review in Anthropology 1984 10, pp373-392] Cohen, Laurie and Mary Mallon (2001) “My Brilliant Career?: Using stories as a methodological tool in careers research” International Studies of Management and Organisation 31(3) pp 48-68 Cohen, Stanley and Laurie Taylor (1992) Escape Attempts: The Theory and Practice of Resistance to Everyday Life, 2nd Edition, Routledge: UK Collinson, David (1992) Managing the Shopfloor: Subjectivity, Masculinity and Workplace Culture, Walter de Gruyter: New York Collinson, David (1994) “Strategies of Resistance: Power, knowledge and subjectivity in the workplace” in Resistance and Power in Organizations, Edited by John Jermier, David Knights and Walter Nord, Routledge: UK Covaleski, Mark, Mark W. Dirsmith, James B. Heian, and Sajay Samuel (1998) “The Calculated and the Avowed: Techniques of Discipline and Struggles over identity in Big Six Public Accounting Firms” Administrative Science Quarterly 43 pp 293-327 Crick, Malcolm (1996) “Representations of International Tourism in the Social Sciences: Sun, sex, sights, savings, and servility” in The Sociology of Tourism: Theoretical and Empirical Investigations, Edited by Yiorgos Apostolopulos, Stella Leivadi and Andrew Yiannakis, Routledge: UK D’Annunzio-Green, N., G.A.Maxwell and S. Watson (2000) “Human resource issues in international hospitality, travel and tourism: a snapshot” International Journal of Contemporary Hospitality Management 12 (3) pp 215-216 254 Daniels, Stephen and Denis Cosgrove (1988) The Iconography of Landscapes, Cambridge University Press: Cambridge, UK De La Mare, Alan (1990) “the Promised land of Rees” New Zealand Legacy 3, pp16- 19 Deem, Rosemary (1985) “Leisure, work and unemployment: old traditions and new boundaries” in Work, Culture and Society, Edited by Rosemary Deem and Graeme Salaman, Open University Press: UK Deetz, Stanley (1996) “The Positioning of the Researcher in Studies of Organizations: De-Hatching Literary Theory” Journal of Management Inquiry 5(4) pp 387-391 DeFillipi, Robert J. and Michael B. Arthur (1996) “Boundaryless contexts and careers: A competency based perspective” in The Boundaryless Career: a New Employment Principle for a New Organizational Era, Edited by Michael B. Arthur and Denise Rousseau, Oxford University Press: Oxford Dent, Mike and Stephen Whitehead (2002) “Configuring the ‘new’ professional” in Managing professional identities: knowledge, performativity and the “new” professional”, Edited by Mike Dent and Stephen Whitehead, Routledge Studies in Business Organisations and Networks, Routledge: UK Denzin, Norman K. and Yvonna S. Lincoln (1994) “Introduction: Entering the Field of Qualitative Research” in The Handbook of Qualitative Research, Edited by Norman K. Denzin and Yvonna S. Lincoln, Sage: USA Destination Queenstown Website, Accessed 4th September 2001, http://www.queenstown-nz.co.nz/about.asp Doeringer, P.B. & Piore, M.J. (1971) Internal Labour Markets and Manpower Analysis, Heath: Lexington, Massachusetts. Dreyfus, Hubert L. & Paul Rabinow (1983) Michel Foucault: Beyond Structuralism and Hermeneutics, 2nd Edition, The University of Chicago Press: Chicago du Gay, Paul (1991) “Enterprise Culture and the Ideology of Excellence” New Formations, 13 pp 45-61 du Gay, Paul (1996) Consumption and Identity at Work, Sage: London du Gay, Paul and Graeme Salaman (1992) “The Cult[ure] of the Customer” Journal of Management Studies 29(5) pp 615-633 Dunford, Richard and Deborah Jones (2000) “Narrative in strategic change” Human Relations 53(9) pp 1207-1226 Ellen, Roy (1996) “Introduction” in Redefining Nature: Ecology, Culture and Domestication, Edited by Katsuyoshi Fukui and Roy Ellen, Berg: USA 255 Engle Merry, Sally (2001) “Spatial Governmentality and the New Urban Social Order: Controlling Gender Violence through Law” American Anthropologist 103(1) pp16-29 Enz, Cathy A. and Judy A. Siguaw (2000) “Best Practices in Human Resources” Cornell Hotel and Restaurant Administration Quarterly February: 48-61 Evetts, Julia (1992) “Dimensions of career: avoiding reification in the analysis of change” Sociology 26(1) pp1-21 Extreme Risk (1999) Making Movies, Producer, James Heyward ; director, Richard Dennison , Orana Films, D Network, New Zealand (viewed on Inside New Zealand, TV3, 19/5/99). Ezzamel, Mahmoud and Hugh Willmott (1998) “Accounting for Teamwork: A Critical Study of Group-based Systems of Organizational Control” Administrative Science Quarterly 43 pp 358-396 Fairburn, Miles (1989) The Ideal Society and its Enemies:The foundations of Modern New Zealand Society 1850-1900, Auckland University Press: New Zealand Fees, Craig (1996) “Tourism and the Politics of Authenticity in a North Cotswold Town” in The Tourist Image: Myths and Myth Making in Tourism, edited by Tom Selwyn, John Wiley & Sons: UK Ferguson, Kathy E. (1994) “On Bringing More Theory, More Voices and More Politics to the Study of Organization” Organization 1(1) pp 81-99 Fleming, Peter (2002) “’Lines Of Flight’: A History of Resistance and the Thematic of Ethics, Death and Animality” ephemera 2(3) pp193-208 Fontana, Andrea and James H. Frey (1994) “Interviewing: The Art of a Science” in The Handbook of Qualitative Research, Edited by Norman K. Denzin and Yvonna S. Lincoln, Sage: USA Foucault, Michel (1972) The Archaeology of Knowledge and The Discourse on Language, Translated from the French by A.M. Sheridan Smith, Pantheon Books, New York Foucault, Michel (1977) Discipline and Punish, Translated from the French by A.M. Sheridan Smith, Vintage Books: New York Foucault, Michel (1977/1980a) “Two Lectures” in Power/Knowledge: Selected Interviews and Other Writings 1972-1977By Michel Foucault, Edited by Colin Gordon, Pantheon Books: New York pp78-108 [Originally transcribed and translated by Alessandro Fontana and Pasquale Pasquino in Michel Foucault Microfiscia del Potere, 1977] Foucault, Michel (1977/1980b) ‘Truth and Power’ in Power/Knowledge: Selected Interviews and Other Writings 1972-1977 By Michel Foucault, Edited by Colin Gordon, 256 Pantheon Books: New York pp109-133 [Originally transcribed and translated by Alessandro Fontana and Pasquale Pasquino in Michel Foucault Microfiscia del Potere, 1977] Foucault, Michel (1977/1980c) “Powers and Strategies” in Power/Knowledge: Selected Interviews and Other Writings 1972-1977By Michel Foucault, Edited by Colin Gordon, Pantheon Books: New York pp134-145 [Originally published as “Pouvoirs et Stratégies” in Les Revoltes Logiques 4, 1977] Foucault, Michel (1977/1980d) “The Eye of Power” in Power/Knowledge: Selected Interviews and Other Writings 1972-1977By Michel Foucault, Edited by Colin Gordon, Pantheon Books: New York pp146-165 [Originally published as a preface to Jeremy Bentham, Le Panoptique, 1977] Foucault, Michel (1977/1980e) “The History of Sexuality” in Power/Knowledge: Selected Interviews and Other Writings 1972-1977By Michel Foucault, Edited by Colin Gordon, Pantheon Books: New York pp183-193 [Originally published as “Les rapports de pouvoir passent à l’intérieur des corps” in Quinzaine Litteraire247, 1977] Foucault, Michel (1978) The History of Sexuality: An Introduction, Translated by Robert Hurley, Penguin Books: UK Foucault, Michel (1978/1991) “Governmentality” in The Foucault Effect: Studies in Governmentality, Edited by Graham Burchell, Colin Gordon and Peter Miller, Harvester Wheatsheaf: Hemel Hempstead pp87-104 [Originally a lecture given at the Collège de France, February 1978] Foucault, Michel (1978/ 1997) “What is Critique” (trans. by Lysa Hochroth) in The Politics of Truth, Edited by Sylvère Lotringer and Lysa Hochroth, Semiotext(e): New York pp23-82 [Originally published in French 1978 by the French Society of Philosophy] Foucault, Michel (1980/1991) “Questions of Method” in The Foucault Effect: Studies in Governmentality, Edited by Graham Burchell, Colin Gordon & Peter Miller, Harvester Wheatsheaf: UK pp73-86 [Originally published in L’impossible prison: Researches sur les systeme penitentiaire au XIXe siecle, 1980, edited by Michelle Perrot Foucault, Michel (1980/1997) “Subjectivity and Truth” in The Politics of Truth, Edited by Sylvère Lotringer and Lysa Hochroth, Semiotext(e): New York pp171-198 [Originally a lecture in english at the Dartmouth College, Novemebr 17th 1980. Transcript and edited by Thomas Keenan and Mark Blasins] Foucault, Michel (1982/1988) “Technologies of the Self” in Technologies of the Self, Edited by L. Martin, H. Gutman and P. Hutton, Tavistock Publications: UK pp16-49 [Based on a seminar at the University of Vermont, October 1982] Foucault, Michel (1983) “The Subject and Power” in Michel Foucault: Beyond Structuralism and Hermeneutics, 2nd Edition, edited by Hubert L. Dreyfus & Paul Rabinow, The University of Chicago Press: Chicago pp208-226 Foucault, Michel (1988) “The Political Technology of Individuals” in Technologies of the Self, Edited by L. Martin, H. Gutman and P. Hutton, Tavistock Publications: UK pp145-162 Foucault, Michel and Gilles Deleuze (1972/1977) “Intellectuals and Power” in Language, Counter-Memory, Practice. Selected Essays and Interviews, Edited by Donald F. Bouchard. Translated from French by Donald Bouchard and Sherry Simon, Cornell University Press: USA pp205-217 [Originally published in L’Arc No. 49 pp3- 10, 1972] Fountain, Joanna (1998) “Beyond the Brochures: An Examination of the History and Process of Place Image Construction in Akaroa”, The New Zealand Tourism & Hospitality Conference – 1998 Fournier, Valérie (1998) “Stories of Development and exploitation: militant Voices in an Enterprise Culture” Organization 5(1) pp 55-80 Fournier, Valérie (1999) “The appeal to ‘professionalism’ as a disciplinary mechanism” The Sociological Review 47(2) pp 280-298 Fournier, Valérie (2000) “Boundary work and the (un)making of the professions” in Professionalism, Boundaries and the Workplace, Edited by Nigel Malin, Routledge: UK Fournier, Valérie and Christopher Grey (1999) “Too Much, Too Little and Too Often: A Critique of du Gay’s Analysis of Enterprise” Organization 6(1) pp107-128 Fournier, Valérie and Christopher Grey (2000) “At the critical moment: Conditions and prospects for critical management studies” Human Relations 53(1) pp 7-32 Fukui, Katsuyoshi and Roy Ellen (1996) Redefining Nature: Ecology, Culture and Domestication, Berg: USA Gabriel, Yiannis (1988) Working Lives in Catering, Routledge & Kegan Paul: London, New York. Gabriel, Yiannis (1998) “Same old story or changing stories? Folkloric, modern and postmodern mutations” in Discourse and Organisation” Edited by David Grant, Tom Keenoy and Cliff Oswick, Sage: UK Gabriel, Yiannis (2002) “Writing management: organization theory as a literary genre” Human Relations 55(6) pp717-722 Gallarza, Martina G, Irene Gil Saura and Haydée Calderón García (2001) “Destination Image: Towards a Conceptual Framework” Annals of Tourism Research 29(1) pp 56-78 Gannon, Judie and Keith Johnson (1997) “Socialization control and market entry modes in the international hotel industry” International Journal of Contemporary Hospitality Management 9(5/6) pp193-201 Garsten, Christina and Christopher Grey (1997) “How to Become Oneself: Discourses of Subjectivity in Post-Bureaucratic Organizations” Organization 4(2) pp 211-228 Ghiselli, Richard F., Joseph M. La Lopa and Billy Bai (2001) “Job Satisfaction, Life Satisfaction and Turnover Intent: Among Food-Service Managers” Cornell Hotel and Restaurant Administration Quarterly April pp 28-37 Gibson, Katherine and Julie Graham (1992) “Rethinking class industrial geography: creating a space for an alternative politics of class” Economic Geography 68(2) pp109- 128 Gibson-Graham, J. K. (1996) The End of Capitalism (as we knew it), Blackwell Publishers: Massachusetts, USA Gieryn, Thomas (2000) “A Space for Places in Sociology” Annual Review of Sociology Vol 26 pp 463-496 Gilbert, David and Yvonne Guerrier (1997) “UK Hospitality Managers Past and Present” The Service Industries Journal 17(1) pp115-132 Gliatis, N. and Y. Guerrier (1994) “Managing international career moves in international hotel companies” in Progress in Tourism, Recreation and Hospitality Management, Volume 5, Edited C. Cooper and A. Lockwood, John Wiley: England Goldman, Michael (2001) “Constructing an environmental state: Eco-governmentality and other transnational practices of a ‘Green’ World Bank” Social Problems 48(4) pp 499-524 Gordon, Colin (1991) “Governmental Rationality: an introduction” in The Foucault Effect: Studies in Governmentality, Edited by Graham Burchell, Colin Gordon and Peter Miller, Harvester Wheatsheaf: Hemel Hempstead Goss, J.D. (1993) “Placing the market and marketing place: tourist advertising of the Hawaiian Islands, 1972-92” Environment and Planning D: Society and Space 11 pp 663-688 Graburn, Nelson H.H. (1989) “Tourism: The Sacred Journey” in Hosts and Guests: The Anthropology of Tourism, 2nd Edition, Edited by Valene L. Smith, University of Pennsylvania Press: Philadelphia. (First published in the 1st edition, of Hosts and Guests in 1977 – not altered for the 2nd edition) Grant, David, Tom Keenoy and Cliff Oswick (1998) Discourse and Organisation, Sage: UK Grant, David, Tom Keenoy and Cliff Oswick (2001) “Organisational discourse: key contributors and challenges” International Studies of Management and Organization 31(3) pp5-24 Grey, Christopher (1994) “Career as a Project of the Self and Labour Process discipline” Sociology 28(2) pp 479-497 Grey, Christopher (1999) “’We are all managers now’; ‘we always were’: on the development and demise of management” Journal of Management Studies 36(5) pp 561-585 Grice, Shayne (1997) “Foucault and Management Studies: Post-critical critique?” in Foucault: The Legacy, edited by Clare O’Farrell, Queensland University of Technology: Australia Guerrier, Yvonne (1987) “Hotel managers’ careers and their impact on hotels in Britain” International Journal of Hospitality Management 6(3):121-130 Guerrier, Y and A.J. Lockwood (1989a) “Managing Flexible Working in Hotels” The Service Industries Journal 6(3) pp 406-419 Guerrier, Yvonne and Andrew Lockwood (1989b) “Core and Peripheral employees in Hotel Operations” Personnel Review 18(1) pp 9-15 Gustafson, Catherine M. (2002) “Employee turnover: a study of private clubs in the USA” International Journal of Contemporary Hospitality Management 14(3) pp106-113 Hall, C. Michael and Geoff Kearsley (2001) Tourism in New Zealand: An Introduction, Oxford University Press: Australia Hall, C. Michael and Stephen J. Page (1999) The Geography of Tourism and Recreation Environment, Place and Space, Second edition, Routledge: London, New York Hall, Stuart (1997/2001) “Foucault: Power, Knowledge and Discourse” in Discourse Theory and Practice: A Reader, edited by Margaret Wetherell, Stephanie Taylor and Simeon J. Yates, Sage: UK [Originally published as “the work of representation” in S. Hall (Ed) Representation: Cultural representations and signifying practices, Sage: London in association with the Open University] Handy, Charles (1991) The Age of Unreason, Arrow Books: UK Haraway, Donna (1991) Simians, cyborgs, and women: the reinvention of nature, Routledge: USA Harbridge, Raymond and Maryann Street (1995) “Labour Market Adjustment and Women in the Service Industry: A Survey” New Zealand Journal of Industrial Relations 20(1) pp 23-34 Hardy, Cynthia (2001) “Researching organizational discourse” International Studies of Management and Organization 31(3) pp25-47 Hardy, Cynthia, Ian Palmer and Nelson Phillips (2000) “Discourse as a strategic resource” Human Relations 53(9) pp1227-1248 Hartman, Sandra J. and Augusta C. Yrle (1996) “Can the hobo phenomenon help explain voluntary turnover?” International Journal of Contemporary Hospitality Management 8(4) pp11-16 Hassard, John (1991) “Aspects of Time in Organization” Human Relations 44(2) pp105-125 Hassard, John (1996) “Images of Time in Work and Organization” in The Handbook of Organization Studies, Edited by Stewart R. Clegg, Cynthia Hardy and Walter R. Nord, Sage: UK Hassard, John and Martin Parker (1994) Towards a New Theory of Organizations, Routledge: UK Hassard, John and Mihaela Kelemen (2002) “Production and Consumption in Organizational Knowledge: The Case of the ‘Paradigms Debate’ Organization 9(2) pp331-355 Hatchuel, Armand (1999) “The Foucauldian Detour: A Rebirth of Organization Theory?” Human Relations 52(4) pp507-519 Haynes, Peter and Glenda Fryer (2000) “Human Resources, service quality and performance: a case study” International Journal of Contemporary Hospitality Management 12 (4) pp 240-248 Hinch, T., E. Jackson and G. Hickey (1998) “Tourism seasonality and leisure constraints” Paper presented at the New Zealand Tourism and Hospitality Conference, 1998 Hinkin, Timothy R. and J. Bruce Tracey (2000) “The Cost of Turnover” Cornell Hotel and Restaurant Administration Quarterly June pp 14-21 Hochschild, Arlie (1983) The Managed Heart: Commercialization of Human Feeling, University of California Press: USA Hollway, Wendy (1991) Work Psychology and Organizational Behaviour, Sage: USA/UK/India Holmer-Nadesan, Majia (1996) “Organizational Identity and Space of Action” Organization Studies 17(1) pp 49-81 Hoque, Kim (2000) Human Resource Management in the Hotel Industry, Routledge Studies in Employment Relations, Routledge: UK Hoskin, Keith and Richard Macve (1994) “Writing, examining, disciplining: the genesis of accounting’s modern power” in Accounting as social and institutional practice, Edited by A. Hopwood and P. Miller, Cambridge University Press: Cambridge, UK Ingram, Paul and Peter W. Roberts (2000) “Friendships among Competitors in the Sydney Hotel Industry” American Journal of Sociology 106(2):387-423 Jackall, Robert (1988) Moral Mazes, Oxford University Press: Oxford, New York Jackson, Bradley G. (2000) “A fantasy theme of Peter Senge’s learning organization” The Journal of Applied Behavioural Science 36(2) pp193-208 Jacques, Roy (1992) “Critique and Theory building: Producing knowledge “from the kitchen” Academy of Management Review 17(3) pp 582-606 Jacques, Roy (1996) Manufacturing the Employee: Management Knowledge from the 19th to 21st Centuries, Sage: USA Jermier, John M. (1998) “Introduction: Critical perspectives on organisational control” Administrative Science Quarterly Vol. 43 pp 235-256 Jermier, John M.; David Knights and Walter R. Nord (1994) “Introduction - Resistance and power in organizations: agency, subjectivity and the labour process” in Resistance and Power in Organizations, Routledge: UK Johnson, Keith (1981) “Towards an Understanding of Labour Turnover” Service Industries Review 1(1) pp 4-17 Johnson, Keith (1985) “Labour Turnover in Hotels – Revisited” The Service Industries Journal 5(2) pp135-152 Johnson, Keith (1986) “Labour Turnover in Hotels – an Update” The Service Industries Journal 6(3) pp 362-380 Jones, Campbell (1998) Travelling Work: Michel Foucault and Organisation Studies, Unpublished Master of Commerce Thesis, University of Otago Jones, Campbell (2000) “What is Critical Management Studies?” A paper presented at Warwick Business School PhD programme Research Methods Workshop, 9 March. Jones, Campbell (2002) “Foucault’s Inheritance / Inheriting Foucault” Culture and Organization 8(3) pp 225-238 Jones, Candace (1996) “Careers in Project Networks: The Case of the Film Industry” in The Boundaryless Career: A New Employment Principle for a New Organizational Era, Edited by Michael B. Arthur and Denise Rousseau, Oxford University Press: Oxford & New York Jones, Deborah (1993) “Speaking of Equal Employment Opportunity: discourses of gender and ethnic difference in New Zealand government organisations” Paper presented to the Cultural Studies Association of Australia Conference, Melbourne, December 5-8. Jones, Deborah (1994) “Normalizing Equality: Surveillance and the ‘Equitable’ Public Servant” Foucault Conference, Australia, June Jones, Deborah (1998) Possibilities of Transformation: Discourses of difference in organisational communication, Unpublished PhD Thesis, University of Waikato New Zealand Kalpagam, U. (2000) “Colonial governmentality and the ‘economy’” Economy and Society 29(3) pp 418-439 Kandampully, Jay and Liam Butler (1998) “Service guarantees: a Strategic Mechanism to Minimize Customer’s Perceived Risk in the Hospitality and Tourism Organisations” Paper presented at the New Zealand Tourism and Hospitality Conference, 1998 Klein, Naomi (2000) No Logo, Flamingo: UK Knights, David (1990) “Subjectivity, Power and the Labour Process” in Labour Process Theory, Edited by David Knights and Hugh Willmott, Macmillan Press Ltd: UK Knights, David (1992) “Changing Spaces: The Disruptive Impact of a New Epistemological Location for the Study of Management” Academy of Management Review 17(3) pp 514-536 Knights, David (1997) “Organization Theory in the Age of Deconstruction: Dualism, Gender and Postmodernism Revisted” Organization Studies 18(1) pp1-19 Knights, David (2002) “Writing Organizational Analysis into Foucault” Organization 9(4) pp 575-593 Knights, David and Darren McCabe (1998) “When “Life is but a Dream”: Obliterating Politics through Business Process Reengineering?” Human Relations 51(6) pp 761-798 Knights, David and Darren McCabe (1999) “’Are There No Limits to Authority?’: TQM and Organizational Power” Organization Studies 20(2) pp197-224 Knights, David and Darren McCabe (2000) “’Ain’t Misbehavin’? Opportunities for Resistance under New Forms of ‘Quality’ Management” Sociology 34(3) pp 421-436 Knights, David and Fergus Murray (1992) “Politics and Pain in Managing Information Technology: A Case Study from Insurance” Organization Studies 13(2) pp 211-228 Knights, David and Glenn Morgan (1991a) “Selling Oneself: Subjectivity and the Labour Process in Selling Life Insurance” in White Collar Work: the non-manual labour process, Edited by Chris Smith, David Knights, Hugh Willmott, Macmillan Academic & Professional: London Knights, David and Glenn Morgan (1991b) “Corporate Strategy, Organizations, and Subjectivity: A Critique” Organisation Studies 12(2) pp 251-273 Knights, David and Glenn Morgan (1995) “Strategy Under the Microscope: Strategic Management and IT in Financial Services” Journal of Management Studies 32(2) pp 191-214 Knights, David and Theo Vurdubakis (1994) “Foucault, power, resistance and all that” in Resistance and Power in Organisations, Edited by John Jermier, David Knights and Walter Nord, Routledge: UK Knights, David and Hugh Willmott (1986) “Introduction” in Managing the Labour Process, Edited by Stephen Wood, Hutchinson & Co: UK Knights, David and Hugh Willmott (1989) “Power and Subjectivity at Work: From Degradation to Subjugation in Social Relations” Sociology 23(4) pp 535-558 Knowles, Tim, Dimitrios Diamantis and Joudallah Bey El-Mourhabi (2001) The Globalization of Tourism and Hospitality: a strategic perspective, Continuum: UK Knutson, Bonnie J. and Raymond S, Schmidgall (1999) “Dimensions of the Glass Ceiling in the Hospitality Industry” Cornell Hotel and Restaurant Administration Quarterly December pp 64-75 Kondo, Dorinne (1990) Crafting Selves: Power, Gender, and Discourses of Identity in a Japanese Workplace, The University of Chicago Press: Chicago, USA Kondo, Dorinne (1995) “Poststructuralist Theory as Political Necessity” Amerasia Journal 21:1&2 pp 95-100 Korczynski, M (2003) “Communities of coping: Collective emotional labour in service work” Organization 10(1) pp55-79 Kvale, Steinar (1996) InterViews: An Introduction to Qualitative Research Interviewing, Sage: USA Ladkin, Adele (2000) “Vocational education and food and beverage experieince: issues for career development” International Journal of Contemporary Hospitality Management 12(4) pp226-233 Ladkin, Adele (2002) “Career analysis: a case study of hotel general managers in Australia” Tourism Management 23 pp379-388 Ladkin, Adele and Michael Reily (1995) “Hotel management careers: research update 2” Tourism Management 16(6) pp475-476 Ladkin, Adele and Michael Riley (1996) “Mobility and structure in the career paths of UK hotel managers: a labour market hybrid of the bureaucratic model?” Tourism Management 17(6) pp443-452 Ladkin, Adele and Thanika D. Juwaheer (2000) “The career path of hotel general managers in Mauritius” International Journal of Contemporary Hospitality Management 12(2) pp119-125 Larner, Wendy (1998) “The discourse of restructuring: employment in the New Zealand telecommunications industry” Journal of Sociology 34(3) pp 264-280 Lease, Judy E., Renee V. McConnell, and Martha Nord (1999) “Discourse as a catalyst for change in management education” Journal of Management Education 23(2) pp154- 173 Lee-Ross, Darren (1995) Attitudes and Work Motivation of Subgroups of Seasonal Hotel Workers” The Service Industries Journal 15(3) pp 295-313 Lemke, Thomas (2001) “ ‘The birth of bio-politics’: Michel Foucault’s lecture at the Collège de France on neo-liberal governmentality” Economy and Society 30(2) pp190- 207 Liechty, Mark (1996) “Kathmandu as Translocality: Multiple Places in a Nepali Space” in The Geography of Identity, Edited by P. Yaeger, University of Michigan Press: USA Linstead, Stephen (1996) “Understanding Management: culture, critique and change” in Understanding Management, edited by S. Linstead, R. Grafton-Small and P. Jeffcutt, Sage: UK Littler, Craig R. (1982) The Development of the Labour Process in Capitalist Societies, Gower Publishing:UK Lockwood, Andrew and Yvonne Guerrier (1989) “Flexible Working in the Hospitality Industry: current strategies and future potential” International Journal of Contemporary Hospitality Management 1(1) pp11-16 Lockyer, T. (1998) “Factors influencing hotel/motel selection” Paper presented at the New Zealand Tourism and Hospitality Conference, 1998 Lucas, Rosemary (1996) “Industrial Relations in Hotels and Catering: Neglect and Paradox?” British Journal of Industrial Relations 34 (2) pp 267-286 Lucas, Rosemary and Lisa Ralston (1996) “Part-time student labour: strategic choice or pragmatic response?” International Journal of Contemporary Hospitality Management 8(2) pp21-24 MacCannell, Dean (2001) “Remarks on the Commodification of Cultures” in Hosts and Guests Revisited: Tourism Issues of the 21st Century, Edited by Valene Smith and Maryann Brent, Cognizant Communications Corporation, USA Macnaghton, P and J. Urry (1998) Contested Natures, Sage: USA/UK MacVicar, Anna; Margaret Graham; Susan Ogden and Bernadette Scott (2000) “Women and Flexibility in the Scottish Leisure Industry” International Journal of Contemporary Hospitality Management 12(6) pp 380-383 Mars, Gerald, Don Bryant and Peter Mitchell (1979) Manpower problems in the hotel and catering industry, Saxon House: England Marshak, Robert, Tom Keenoy, Cliff Oswick, and David Grant (2000) “From outer words to inner worlds” The Journal of Applied Behavioural Science 36(2) pp 245-258 Massey, Doreen (1991) “A Global Sense of Place” Marxism Today, June pp 24-29 Massey, Doreen (1995) “Places and their Pasts” History Workshop Journal 19 pp 23-51 Massey, Doreen (1996) “Politicising space and place” Scottish Geographical Magazine, 112(2) pp 117-123 Maxwell, Gillian A. (1997) “Hotel General Management: Views from Above the Glass Ceiling” International Journal of Contemporary Hospitality Management 9(5/6) pp 230- 235) McCabe, Darren (2002) “’Waiting for dead men’s shoes’: Towards a cultural understanding of management innovation” Human Relations 55(5) pp 505-536 McCabe, Darren, David Knights, Deborah Kerfoot, Glenn Morgan and Hugh Willmott (1998) “Making Sense of “Quality?” – Toward a Review and Critique of Quality Initiative in Financial Services” Human Relations 51(3) pp 389-411 McDonald, James H. (1999) “The neoliberal project and governmentality in rural Mexico: emergent farmer organization in the Michoacan Highlands” Human Organization 58(3) pp 274-285 McKinlay Alan and Ken Starkey (1998) Foucault, Management and Organization Theory, Sage: UK McKinlay, Alan (2002) “ ‘Dead Selves’: The Birth of the Modern Career” Organization 9(4) pp 595-614 Meethan, Kevin (1996) “Place, Image and Power: Brighton as a Resort” in The Tourist Image: Myths and Myth Making in Tourism, edited by Tom Selwyn, John Wiley & Sons: UK Miller, A.M (1971) “The Wakaptipu” in Journal of the NZ Federation of Hictorical Societies, Vol 1 (1):21-24. Miller, F.W.G. (1949) Golden Days of Lake Country, Otago Centennial Historical Publications, Whitcombe & Tombs, New Zealand, Australia, UK Miller, Nod and David Morgan (1993) “Called to Account: The CV as an Autobiographical Practice” Sociology 27(1) pp133-143 Miller, Peter and Nikolas Rose (1990) “Governing Economic Life” Economy and Society 19(1) pp 1-31 Miller, Peter and Ted O’Leary (1994) “Governing the calculable person” in Accounting as social and institutional practice, Edited by A. Hopwood and P. Miller, Cambridge Mills, Albert J. and Tony Simmons (1999) Reading Organization Theory, Garamond Press: Canada Miyoshi, Masao (1998) ““Globalisation” Culture and the University” in Cultures of Globalisation, Edited by Fredrick Jameson and Masao Miyoshi, Duke University Press: USA Morgan, Glenn (1992) “Marketing Discourse and Practice: Towards a Critical Analysis” in Critical Management Studies, Edited by M. Alvesson and H. Willmott, Sage: UK Nebel III, Eddystone; Carl Braunlich and Yihong Zhang (1994) “Career Paths in American Luxury Hotels: Hotel Food and Beverage Directors” International Journal of Contemporary Hospitality Management 6(6):3-9 Newton, Tim (1996) “Resocializing the subject? A re-reading of Grey’s ‘career as a project of the self’” Sociology 30(1) pp137-144 Newton, Tim (1998) “Theorizing Subjectivity in Organizations: The Failure of Foucauldian Studies?” Organization Studies 19(3) pp 415-447 New Zealand Tourism Research Council (2002) Tourism Research and Development Strategy, February Nickson, Dennis (1999) “Human Resource Management in Hotel Accommodation Services” in Accommodation Management: Perspectives for the International Hotel Industry, Edited by Constantinos S. Verginis and Roy C. Wood, International Business Press: UK Nickson, Dennis P. and Roy C. Wood (2000) “HRM in the UK hotel industry: A comment and response (with Kim Hoque)” Human Resource Management Journal 10(4) pp 88-94 O’Connor, Ellen (2000) “Plotting the organization; the embedded narrative as a construct for studying change” The Journal of Applied Behavioural Science 36(2) pp174-192 O’Doherty, Damian and Hugh Willmott (2001) “The Question of Subjectivity and the Labour Process” International Studies of Management and Organisation 30(4) pp112- 132 Olssen, Eric and Tom Field (1976) Relics of the Gold fields, John McIndoe: Dunedin Opie, Anne (1999) “Unstructured Interviewing” in Social Science Research in New Zealand , edited by Carl Davidson and Martin Tolich, Longman/Pearson Educational NZ : NZ Oswick, Cliff, Tome Keenoy, and David Grant (1997) “Managerial Discourses: words speak louder than actions?” Journal of Applied Management Studies 6(1) pp 5-12 Parker, Martin (2000) “’The Less important Sideshow’: The Limits of Epistemology in organizational Analysis” Organization 7(3) pp 519-523 Pearce, D. G. and R.G. Cant (1981) Development and Impact of Tourism in Queenstown, New Zealand Man and the Biosphere Report No. 7, Published for the NZ National Commission for UNESCO by the Department of Geography, University of Canterbury, Christchurch. Perren, Lew and Rod Atkin (1997) “Owner-Manager’s Discourse: the metaphor-inuse” The Journal of Applied Management Studies 6(1) pp 47-61 Phillips, Nelson and Cynthia Hardy (1997) “Managing Multiple Identities: Discourse, Legitimacy and Resources in the UK Refugee System” Organization 4(2) pp159-185 Phillips, Nelson and Cynthia Hardy (2002) Discourse Analysis: investigating processes of social construction, Sage: UK Porter, Sam (1996) “Contra-Foucault: Soldiers, Nurses and Power” Sociology 30(1) pp 59-78 Pritchard, Annette and Nigel Morgan (2000) “Privileging the Male Gaze: Gendered Tourism Landscapes” Annals of Tourism Research 27 pp 884-905 Putnam, Linda and Gail T. Fairhurst (2001) “Discourse Analysis in Organizations: Issues and Concerns” in The New Handbook of Organizational Communication: Advances in Theory, Research and Methods, Edited by F.M. Jablin and L.L. Putnam, Sage/Thousand Oaks: USA Rafaeli, Anat (1993) “Dress and Behaviour of Customer Contact Employees: a framework for analysis” Advances in Services Marketing and Management, Volume 2 pp 175-211 Rawstron, Christopher G. (1999) “Housekeeping management in the contemporary hotel industry” in Accommodation Management: Perspectives for the International Hotel Industry, Edited by Constantinos S. Verginis and Roy C. Wood, International Business Press: UK Reed, Michael (1996) “Organizational Theorizing: a Historically Contested Terrain” in Handbook of Organizational Studies, Edited by Stewart Clegg, Cynthia Hardy and Walter Nord, Sage: London Reed, Mike (1998) “Organizational Analysis as Discourse Analysis: A Critique” in Discourse and Organization, Edited by David Grant, Tom Keenoy and Cliff Oswick, Sage: UK Reed, Mike (2000) “The Limits of Discourse Analysis in Organizational Analysis” Organization 7(3) pp 524-530 Richter, Linda K. (1995) “Gender and Race: Neglected Variables in tourism Research” in Change in Tourism: People, Places and Processes, Edited by Richard Butler and Douglas Pearce, Routledge: London, New York Riley, Michael (1990) “The Labour Retention Strategies of UK Hotel Managers” Service Industries Journal 10 pp116-119 Riley, Michael (1991) “Analysis of hotel labour markets” in Progress in Tourism, Recreation and Hospitality Management, Vol 3, Edited by C.P,Cooper, Belhaven Press: GB pp 232-246 Riley, Michael (1991/1996) Human Resource Management in The Hospitality & Tourism Industry, Second Edition, Butterworth Heinman: UK Riley, Michael (1993) “Labour Markets and Vocational Education” in Human Resources Issues in International Tourism, Edited by Tom Baum, Butterworth- Heinemann Ltd, Oxford, UK. Riley, Michael (1994) “Industrial relations in the hotel and catering industry” in Progress in Tourism, Recreation and Hospitality Management, Vol 5, Edited by C.P. Cooper and A. Lockwood, John Wiley: England pp 242-247 Riley, M and A. Ladkin (1994) “Career theory and tourism: the development of a basic analytical framework” in Progress in Tourism, Recreation and Hospitality Management, Vol 6, Edited by C. Cooper and A. Lockwood, John Wiley & Sons: England Rimke, Heidi Marie (2000) “Governing Citizens through Self-Help Literature” Cultural Studies 14(1) pp 61-78 Ritzer, George (2000) The McDonaldization of Society, Pine Forge Press: USA Robinson, David F. and Ann S. Miner (1996) “Careers change as organisations learn” in The Boundaryless Career: A New Employment Principle for a New Organizational Era, Edited by Michael B. Arthur and Denise Rousseau, Oxford University Press: Oxford & New York Rosaldo, Renato (1994) “Subjectivity in Social Analysis” in The Postmodern Turn: New Perspectives on Social Theory, Edited by Steven Seidman, Cambridge University Press: UK Rose, Nicholas (1989 / 1999) Governing the Soul: The Shaping of the Private Self, Second Edition, Free Association Books: London / New York Rose, Nikolas (1988) “Calculable minds and manageable individuals” History of the Human Sciences 1(2) pp 179-200 Rose, Nikolas (1993) “Government, authority and expertise in advanced liberalism” Economy and Society 22(3) pp 283-299 Ross, Glenn (1996) “Reception staff and the guest complaint: problem-solving response styles among potential employees” International Journal of Contemporary Hospitality Management 8(3) pp 39-44 Ross, William (1995) “The Employment of Casuals” Hospitality April p31 Rowlinson, Michael and John Hassard (2001) “Marxist Political Economy, Revolutionary politics, and Labour Process Theory” International Studies of Management & Organisation 30(4) pp85-111 Ryan, Chris and C. Michael Hall (2001) Sex Tourism: Marginal People and Liminalities, Routledge: UK Ryan, Rose (1996) “The Impact of the ECA on Labour Relations in Hotels and Restaurants” Labour, Employment and Work in New Zealand, 1996 Ryan, Rose (1998) “Managing to Compete? Employment, Work and Labour Relations in the Hospitality Industry in New Zealand”, Unpublished PhD Thesis, Victoria University, New Zealand Said, Edward (1978) Orientalism, Penguin Books: UK Sakolosky, Ron (1992) “’Disciplinary Power’ and the labour process” in Skill and Consent: Contemporary Studies in the Labour Process, Edited by Andrew Sturdy, David Knights and Hugh Willmott, Routledge: UK, USA Salaman, Graeme (1974) Community and Occupation: and exploration of work/leisure relationships, Cambridge University Press: UK Salzer-Mörling, Miriam (1998) “As God created the Earth … A saga that makes sense?” in Discourse and Organization, Edited by David Grant, Tom Keenoy and Cliff Oswick, Sage: UK Saxenian, Annalee (1996) “Beyond Boundaries: Open Labour Markets and Learning in Silicon Valley” in The Boundaryless Career: A New Employment Principle for a New Organizational Era, Edited by Michael B. Arthur and Denise Rousseau, Oxford University Press: Oxford & New York Scott, James C. (1990) Domination and the Arts of Resistance: Hidden Transcripts, Yale University Press: New Haven and London Selänniemi, Tom (2001) “Pale Skin on Playa del Anywhere: Finnish Tourists in the Liminoid South” in Hosts and Guests Revisited: Tourism Issues of the 21st Century, Edited by Valene Smith and Maryann Brent, Cognizant Communications Corporation, USA Selwyn, Tom (1996) “Introduction” in The Tourist Image: Myths and Myth Making in Tourism, edited by Tom Selwyn, John Wiley & Sons: UK Sewell, Graham (1998) “The Discipline of Teams: The Control of Team-based Industrial Work through Electronic and Peer Surveillance” Administrative Science Quarterly 43 pp 397-428 Sewell, Graham (2000) “Foucault, Management and Organization Theory: From Panopticon to Technologies of the Self” – Book Review, Administrative Science Quarterly 45 pp 406-409 Sewell, Graham and Barry Wilkinson (1992) ““Someone to watch over me”: surveillance, discipline and the just-in-time labour process” Sociology 26(2) pp 271-290 Shamir, Boas (1978) “Between bureaucracy and hospitality – some organizational characteristics of Hotels” The Journal of Management Studies 15(3) pp 285-307 Shields, Rob (1991) Places on the Margins, Routledge: London, New York Simons, Tony and Timothy Hinkin (2001) “The Effect of Employee Turnover on Hotel Profits” Cornell Hotel and Restaurant Administration Quarterly August pp 65-69 Smith, Chris and Paul Thompson (1999) “Re-evaluating the Labor Process Debate” in Rethinking the Labour Process, Edited by Mark Wardell, Thomas L. Steiger and Peter Meiksins, State University of New York Press: USA Smith, Valene L. (1989) (Ed.) Hosts and Guests: The Anthropology of Tourism, 2nd Edition, University of Pennsylvania Press: Philadelphia Sosteric, M (1996) “Subjectivity and the labour process: A case study in the restaurant industry” Work, Employment & Society 10(2) pp 297-318 Taylor, Stephanie (2001) “Locating and Conducting Discourse Analytic Research” in Discourse as Data, Edited by Margaret Wetherell, Stephanie Taylor and Simeon J. Yates, Sage / Open University: UK Taylor, Steve (1998) “Emotional Labour and the New Workplace” in Workplace of the Future, Edited by Paul Thompson and Chris Warhurst, Macmillan Business: UK Thompson, Paul (1983) The Nature of Work: An introduction to debates on the labour process, MACMillan Press: UK Thompson, Paul (1990) “Crawling from the Wreckage: The Labour Process and the Politics of Production” in Labour Process Theory, edited by David Knights and Hugh Willmott, Macmillan Press Ltd: UK Thompson, Paul and Chris Smith (2001) “Follow the Redbrick Road: Reflections on Pathways in and out of the Labour Process Debate” International Studies of Management and Organisation 30(4) pp 40-67 Thompson, Paul and Stephen Ackroyd (1995) “All quiet on the workplace front? A critique of recent trends in British industrial sociology” Sociology 29(4) pp 615-633 Timmo, Nils (1993) “Employment Relations and Labour Markets in The Tourism and Hospitality Industry” International Journal of Employment Studies 1(1) pp 33-50 Tourism New Zealand (2000) 100% Pure Vision Townley, Barbara (1994) Reframing Human Resource Management: Power, Ethics and the Subject at Work, Sage: UK University Press: Cambridge, UK Uriely, Natan (2001) “’Traveling Workers’ and ‘Working Tourists’: Variations across the Interaction between Work and Tourism” International Journal of Tourism Research 3 pp1-8 Uriely, Natan and Arie Reichel (2000) “Working Tourists and their Attitudes to Hosts” Annals of Tourism Research 27(2) pp 267-283 Urry, John (1990) The Tourist Gaze: Leisure and Travel in Contemporary Societies, Sage: London Urry, John (1991) “The Sociology of Tourism” in Progress in Tourism, Recreation and Hospitality Management, Vol. 3, Belhaven Press: G.B. Urry, John (1995) Consuming Places, Routledge: London Verginis, Constantinos.S (1999) “Front Office Management” in Accommodation Management: Perspectives for the International Hotel Industry, Edited by Constantinos S. Verginis and Roy C. Wood, International Business Press: UK Wahab, Salah and Chris Cooper (2001) (Eds) Tourism in the age of globalisation, Routledge: UK Walsh, Tim (1991) “‘Flexible’ Employment in the Retail and Hotel Trades” in Farewell to Flexibility, Edited by Anna Pollert, Blackwell: Oxford, UK Wang, Ning (2000) Tourism and Modernity: A Sociological Analysis, Pergamon Press: UK Wardell, Mark (1999) “Labour Processes: moving beyond Braverman and the deskilling debate” in Rethinking Labour Process, Edited by Mark Wardell, Thomas C. Steiger and Peter Meiksins, State University of New York Press: USA Warne, Kennedy (1999/2000) “The Adventure Capital, Queenstown: mecca of indulgence and adrenalin” Ansett Airlines New Zealand Inflight Magazine December/January pp36-38 Washbourne, Neil and Willemijn Dicke (2001) “Dissolving Organization Theory?: A Narrative analysis of water management” International Studies of Management and Organisation 31(3) pp 91-112 Watson, Tony (1995) Sociology, Work and Industry, Routledge: UK Watson, Tony (2000) “Discourse and Organization” – Book Review, Human Relations 53(4) pp 559-573 Wetherall, Margaret, Stephanie Taylor and Simeon J. Yates (2001a) Discourse Theory and Practice: A Reader, edited by Margaret Wetherell, Stephanie Taylor and Simeon J. Yates, Sage: UK Wetherall, Margaret, Stephanie Taylor and Simeon J. Yates (2001b) Discourse as Data: A Guide for Analysis, Sage: UK Wetherell, Margaret (1999) “Discourse Analysis” in Social Science Research in New Zealand, edited by Carl Davidson and Martin Tolich, Longman/Pearson Educational NZ : NZ Wetherell, Margaret (2001) “Conclusion: Debates in Discourse Research” in Discourse Theory and Practice: A Reader, edited by Margaret Wetherell, Stephanie Taylor and Simeon J. Yates, Sage: UK/USA/India Willmott, Hugh (1993) “Breaking the Paradigm Mentality” Organization Studies 14(5) pp 681-719 Wilson, Alexander (1992) The Culture of Nature, Blackwell: USA Wood, Kathleen (1998) Employees: How to Find them and Keep Them” Restaurant Hospitality December p 56 Wood, Roy (1992) Working in Hotels and Catering, Routledge: London and New York Wood, Roy C. (1994) Organizational Behaviour for Hospitality Management, Butterworth Heinman: UK Wood, Stephen (1982) (Editor) “Introduction” in The Degradation of Work?: skill, deskilling and the labour process, Hutchinson & Co: UK Woodilla, Jill (1998) “Workplace Conversations: The text of organizing” in Discourse and Organization, Edited by David Grant, Tom Keenoy and Cliff Oswick, Sage: UK Woods, Robert H. and Judy Z. King (1996) Quality Leadership and Management in the Hospitality Industry, Educational Institute of the American Hotel & Motel Association: USA Worsford, Philip (1999) “HRM, Performance, Commitment and Service Quality in the hotel Industry” International Journal of Contemporary Hospitality Management 11(7) pp 340-348 Wray-Bliss, Edward (2002) “Abstract Ethics, Embodied Ethics: The Strange Marriage of Foucault and Positivism in Labour Process Theory” Organization 9(1) pp 5-39 Yeung, Lorrita N. T. (1997) “Confrontation or Resolution Management: discourse strategies for dealing with conflict in participative decision-making” Journal of Applied Management Studies 6(1) pp 63-75 Zukin, Sharon (1992) “Postmodern urban landscapes: mapping culture and power” Modernity and Identity, Blackwell: UK, USA Zukin, Sharon (1995) The Cultures of Cities, Blackwell: UK, USAen_NZ
 Find in your library

Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record