This page shows usage statistics for the item: Hold the phone! Factors affecting call centre customer and staff experience, and evaluation of an on-hold intervention to increase customer satisfaction and reduce negative affect.

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Previous month411
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Top visitors' geographic locations

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Currently showing: File downloads; All dates

Top country views

File downloads
United States468
United Kingdom57
New Zealand56
China49
Singapore40
Japan39
Canada35
Germany34
France28
South Africa26

Top cities views

File downloads
Simi Valley120
Redmond42
Singapore40
Dunedin23
Beijing18
Setagaya15
Auckland13
London11
Durban10
Pilot Mountain9