This page shows usage statistics for the item: Hold the phone! Factors affecting call centre customer and staff experience, and evaluation of an on-hold intervention to increase customer satisfaction and reduce negative affect.

Click on a number to switch between file downloads and item page views or to view usage statistics for a different date range.

Currently showing: File downloads; All dates

File downloadsItem page views
Current month23
Previous month56
All dates1,185888
Custom date range
to
    Maximum number of items/collections/authors etc. shown:
  • 2
  • 5
  • 10
  • 20
  • 50
  • 100

Top visitors' geographic locations

Click on a country's usage number to view usage statistics for visits from that country.

Currently showing: File downloads; All dates

Top country views

File downloads
United States462
United Kingdom57
New Zealand54
China47
Singapore40
Japan39
Canada35
Germany33
France28
South Africa26
Philippines24
Indonesia23
Australia21
Netherlands20
Russia19
Czech Republic13
Ukraine12
India10
Iran9
Malaysia9
Kenya8
Nigeria8
Brazil7
Hong Kong7
South Korea7
Thailand6
United Arab Emirates4
Mauritius4
Portugal4
Sweden4
Turkey4
Taiwan4
Spain3
Israel3
Italy3
Kuwait3
Mozambique3
Pakistan3
Poland3
A12
Azerbaijan2
Bangladesh2
Belgium2
Bahamas2
Colombia2
EU2
Ghana2
Lebanon2
Bulgaria1
Chile1
Denmark1
Egypt1
Ethiopia1
Georgia1
Ireland1
Sri Lanka1
Maldives1
Mexico1
Oman1
Panama1
Qatar1
Romania1
Slovakia1
Tunisia1
Tanzania1
Uganda1
Vietnam1

Top cities views

File downloads
Simi Valley120
Redmond41
Singapore40
Dunedin23
Beijing18
Setagaya15
Auckland13
London11
Durban10
Pilot Mountain9
Ottawa8
Tianjin8
Dallas7
Kuala Lumpur7
Lagos7
Nairobi7
Central District6
Pretoria6
Wellington6
Amsterdam5
Ashburn5
Montrose5
Mountain View5
Pars5
Philippine5
Ringwood5
Burnaby4
Edison4
Fremont4
Jakarta4
Johannesburg4
Kansas City4
Machida4
Nijmegen4
Pasig4
Seaside4
Seoul4
Sheffield4
Cape Town3
Cupertino3
Dubai3
Hamilton3
Hurstville3
Las Vegas3
Malvern3
Maputo3
Minneapolis3
Regina3
San Jose3
Seattle3
Shanghai3
Surabaya3
Taipei3
University Park3
Waltham3
Washington3
Waterloo Corner3
Alaminos2
Alfreton2
Asheville2
Austin2
Baku2
Baltimore2
Brisbane2
Chicago2
Chongqing2
Daegu2
Den Haag2
Denver2
El Dorado2
Florence2
Freeport2
Fuzhou2
Guangzhou2
Henderson2
Hornsby2
Jacksonville2
Karachi2
Kitchener2
Lincoln2
Lisbon2
Los Angeles2
Makati2
Melbourne2
Mumbai2
New Britain2
Oakville2
Palo Alto2
Philadelphia2
Plattsmouth2
Plymouth2
Polska2
Saint John's2
South El Monte2
Stevenage2
Stirling2
Stockholm2
Sunnyvale2
Utica2
White Plains2