This page shows usage statistics for the item: Hold the phone! Factors affecting call centre customer and staff experience, and evaluation of an on-hold intervention to increase customer satisfaction and reduce negative affect.

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United States476
United Kingdom63
New Zealand57
China52
Singapore40
Japan39
Canada35
Germany34
France31
Russia27
South Africa26
Philippines24
Indonesia23
Australia21
Netherlands20
Czech Republic19
Ukraine15
India10
Iran9
Malaysia9
Kenya8
Nigeria8
Brazil7
Hong Kong7
South Korea7
Italy6
Thailand6
United Arab Emirates4
Mauritius4
Pakistan4
Portugal4
Sweden4
Turkey4
Taiwan4
Spain3
Israel3
Kuwait3
Mozambique3
Poland3
A12
Azerbaijan2
Bangladesh2
Belgium2
Bulgaria2
Bahamas2
Colombia2
EU2
Ghana2
Lebanon2
Chile1
Denmark1
Egypt1
Ethiopia1
Georgia1
Ireland1
Sri Lanka1
Maldives1
Mexico1
Oman1
Panama1
Qatar1
Romania1
Slovakia1
Tunisia1
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Uganda1
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Top cities views

File downloads
Simi Valley120
Redmond42
Singapore40
Dunedin23
Beijing18
Setagaya15
Auckland13
London11
Durban10
Pilot Mountain9
Ottawa8
Phoenix8
Tianjin8
Dallas7
Kuala Lumpur7
Lagos7
Nairobi7
Ashburn6
Central District6
Pretoria6
Wellington6
Amsterdam5
Edison5
Montrose5
Mountain View5
Pars5
Philippine5
Ringwood5
Burnaby4
Fremont4
Hamilton4
Jakarta4
Johannesburg4
Kansas City4
Machida4
Nijmegen4
Pasig4
Seaside4
Seoul4
Shanghai4
Sheffield4
Cape Town3
Chongqing3
Cupertino3
Dubai3
Hebei3
Hurstville3
Las Vegas3
Malvern3
Maputo3
Minneapolis3
Regina3
San Jose3
Seattle3
Surabaya3
Taipei3
University Park3
Waltham3
Washington3
Waterloo Corner3
Alaminos2
Alfreton2
Asheville2
Austin2
Baku2
Baltimore2
Brisbane2
Chicago2
Christchurch2
Daegu2
Den Haag2
Denver2
El Dorado2
Florence2
Freeport2
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Jacksonville2
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Los Angeles2
Makati2
Melbourne2
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New Britain2
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