This page shows usage statistics for the item: Hold the phone! Factors affecting call centre customer and staff experience, and evaluation of an on-hold intervention to increase customer satisfaction and reduce negative affect.

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United States256
United Kingdom55
China51
New Zealand46
South Africa44
Philippines43
Australia30
Canada24
Germany24
India21
Austria15
France10
Malaysia9
Japan8
Nigeria8
Netherlands7
Hong Kong6
Vietnam6
United Arab Emirates5
EU5
Ireland5
Kenya5
Pakistan5
Russia5
Singapore5
Turkey5
Iran4
Egypt3
Indonesia3
South Korea3
Thailand3
Ghana2
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Israel2
Italy2
Jamaica2
Lebanon2
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Poland2
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Azerbaijan1
Bulgaria1
Bahrain1
Brunei1
Belarus1
Chile1
Cyprus1
Spain1
Ethiopia1
Finland1

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Item page views
Auckland15
Vienna15
Milton12
Dunedin11
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Beijing10
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Chantilly8
Pretoria8
Wilmington7
Durban6
Johannesburg6
Makati6
Regina6
Washington6
Zhengzhou6
Ann Arbor5
Ashburn5
Dearborn5
Lagos5
Mountain View5
Mumbai5
Brisbane4
Hanoi4
Houston4
Karachi4
Kottayam4
Kuala Lumpur4
London4
New Delhi4
Shanghai4
Sheffield4
Singapore4
Southend4
Central District3
Chongqing3
Cupertino3
Delhi3
Fremont3
Jacksonville3
Kansas City3
Naaldwijk3
Ottawa3
Plano3
Ringwood3
San Francisco3
Setagaya3
Shenzhen3
Woodbridge3
Bangalore2