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dc.contributor.authorGhandour, Ahmad
dc.contributor.authorBenwell, George L
dc.contributor.authorDeans, Kenneth R
dc.date.available2011-10-25T20:46:56Z
dc.date.copyright2011
dc.identifier.citationGhandour, A., Benwell, G. L., & Deans, K. R. (2011). Measuring the Performance of eCommerce Websites: An Owner’s Perspective. Pacific Asia Journal of the Association for Information Systems (PAJAIS), 3(1), 1–27.en
dc.identifier.issn1943-7536
dc.identifier.urihttp://hdl.handle.net/10523/1921
dc.description.abstractMeasurements that capture performance have long enabled businesses to monitor and improve their strategic and operational goals. For eCommerce websites, there has been a limited un-derstanding of how to measure performance even though it has been researched in many ways and in various contexts over the past decade. The authors of this study adopted an owner pers-pective to develop and empirically test a model of website performance measurement. The re-sults suggest that performance is a second order factor model. The first order factors of the model are usage, financial benefits and owner satisfaction. The model is useful as a tool for benchmarking the performance of the website as well as a foundation for operationalising per-formance.en_NZ
dc.format.mimetypeapplication/pdf
dc.language.isoenen_NZ
dc.publisherPAJAISen_NZ
dc.relation.ispartofPacific Asia Journal of the Association for Information Systems (PAJAIS)en_NZ
dc.relation.urihttp://journal.ecrc.nsysu.edu.tw/pajaisen_NZ
dc.rightsSubmission of an article to PAJAIS implies the authors’ certification that the manuscript is not copyrighted and is not currently under review by other journal or conference proceedings.Articles accepted for publication in the PAJAIS are copyrighted by the Electronic Commerce Research Center of the National Sun-Yat-Sen University. All authors of accepted articles are required to sign copyright release forms before publication of their papers. When their manuscripts are under review prior to acceptance, Authors have every right to post manuscripts on their own Websites, or for non-commercial personal or classroom use. Once a paper is accepted for publication in PAJAIS, all authors must clearly note that PAJAIS owns the copyright and use for profit is not allowed. The article version must be identical to the final published version, and include a link to PAJAIS.en_NZ
dc.titleMeasuring the Performance of eCommerce Websites: An Owner's Perspectiveen_NZ
dc.typeJournal Articleen_NZ
otago.schoolInformation Science/School of Businessen_NZ
otago.relation.issue1en_NZ
otago.relation.volume3en_NZ
otago.bitstream.endpage27en_NZ
otago.bitstream.startpage1en_NZ
otago.openaccessOpen
dc.description.refereedPeer Revieweden_NZ
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