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dc.contributor.authorGhandour, Ahmad
dc.contributor.authorBenwell, George L
dc.contributor.authorDeans, Kenneth R
dc.date.available2011-10-25T22:04:46Z
dc.date.copyright2010
dc.identifier.citationGhandour, A., Benwell, G. L., & Deans, K. R. (2010). Measuring the Performance of eCommerce Websites. PACIS.en
dc.identifier.urihttp://hdl.handle.net/10523/1924
dc.description.abstractMeasurements that capture website performance have long enabled businesses to improve strategies and operations. For an eCommerce website, there exists a limited understanding on how performance is measured. Measuring the performance of a website has been proposed in many ways and various contexts over the past decade. The study presented in this article used the owner perspective to theoretically develop and empirically test measurement model of website performance. The results suggest that performance is a second order factor model. The first order factors of the model are termed usage, financial returns and owner satisfaction. The resulting measurements are framed as a tool for benchmarking the performance of the website as well as a foundation for operationalising the website performance construct.en_NZ
dc.format.mimetypeapplication/pdf
dc.language.isoenen_NZ
dc.publisherPACIS
dc.relation.urihttp://aisel.aisnet.org/pacis2010/59/en_NZ
dc.titleMeasuring the Performance of eCommerce Websitesen_NZ
dc.typeConference or Workshop Item (Paper)en_NZ
otago.openaccessOpen
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