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The Library Assessment Capability Maturity Model: A Means of Optimizing How Libraries Measure Effectiveness
Objective – This paper presents a Library Assessment Capability Maturity Model (LACMM) that can assist library managers to improve assessment. The process of developing the LACMM is detailed to provide an evidence trail ...
Listening and learning: myths and misperceptions about postgraduate students and library support
Purpose
The University of Otago Library conducted a review of its postgraduate support program in 2018. The purpose of this paper is to report on the findings of a questionnaire and follow up focus group undertaken as ...
Making sense of flipping data
Purpose
The purpose of this paper is to detail the approach used in a project that worked with journal publication, subscription and article processing charges (APC) data. The project aim was to test if the resources ...