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dc.contributor.advisorLawson, Rob
dc.contributor.advisorEverett, André
dc.contributor.authorFaucher, Jean-Baptiste
dc.date.available2010-08-20T05:22:33Z
dc.date.copyright2010
dc.identifier.citationFaucher, J.-B. (2010). Reconceptualizing Knowledge Management: Knowledge, Social Energy, and Emergent Leadership in Social Complex Adaptive Systems (Thesis, Doctor of Philosophy). University of Otago. Retrieved from http://hdl.handle.net/10523/384en
dc.identifier.urihttp://hdl.handle.net/10523/384
dc.description.abstractThe field of knowledge management struggles among apparent paradoxical standpoints. Beyond the facts that knowledge remains poorly defined, and is also not easily ‘managed’, theories of knowledge management propose opposing views traditionally ranging from an information science perspective to a more social orientation. There is also an epistemic gap between the concepts of knowledge and knowledge management. Although this is primarily experienced at the practitioners’ level, it is essentially due to a theoretical disintegration at the academic level between the micro and macro levels of knowledge management and a myriad of non-integrated frameworks. There is currently no integrated theory of knowledge management. This thesis employs a radical socio-cultural constructivist epistemology, adopting complexity theory as a lens to provide the first step towards an integration of the field of knowledge management. Using a disjunctive logic and a holistic approach, this thesis makes several significant contributions: • This research presents a Delphi study utilizing a panel of experts to explore existing consensus and dissension within the field of knowledge management. • This research introduces the E2E Model, a new complexity-based conceptualization of the cognitive system of knowledge which revisits the position of the traditional constructs of data, information, knowledge, and wisdom within an interlinked feedback system of increasing levels of understanding, allowing multidirectional interstate transitions, bound between two states of being: existence and enlightenment (hence “E2E”). • This research introduces the LIFE Model (Leadership Invigorating Flows of Energies) which provides a comprehensive description of the organizational Knowledge Processing System. It highlights the role of emergent leadership and flows of social energies as forces invigorating the Knowledge Processing System, and describes how knowledge is created, assimilated, and diffused dynamically within an organization through the Knowledge Processing. • This research also presents a first application of the LIFE model with the case analysis of Wikipedia illustrating why this organization can be considered as a social complex adaptive system and how the LIFE model facilitates its analysis. This analysis demonstrates how continuous flows of positive and negative feedback among users and the processes of the Knowledge Processing Cycle lead to the emergence of a complex feedback system that nurtures the self-organization of the Wikipedia community and its outputs. Together, the E2E Model and the LIFE Model provide a sound foundation for a reconceptualization of knowledge management. They open the path to the creation of an integrative theory of knowledge management, of which a first stepping stone is presented in this thesis.en_NZ
dc.format.mimetypeapplication/pdf
dc.publisherUniversity of Otago
dc.rightshttp://www.otago.ac.nz/administration/policies/otago003228.htmlen_NZ
dc.rightsAll items in OUR Archive are provided for private study and research purposes and are protected by copyright with all rights reserved unless otherwise indicated.
dc.rights.urihttp://www.otago.ac.nz/administration/policies/otago003228.html
dc.subjectKnowledge Managementen_NZ
dc.subjectSocial Energyen_NZ
dc.subjectKnowledgeen_NZ
dc.subjectLeadershipen_NZ
dc.subjectComplexity Theoryen_NZ
dc.subjectEmergenceen_NZ
dc.titleReconceptualizing Knowledge Management: Knowledge, Social Energy, and Emergent Leadership in Social Complex Adaptive Systemsen_NZ
dc.typeThesis
dc.date.updated2010-08-19T04:36:58Z
thesis.degree.disciplineMarketing, Managementen_NZ
thesis.degree.nameDoctor of Philosophyen_NZ
thesis.degree.grantorUniversity of Otagoen_NZ
thesis.degree.levelDoctoral Thesesen_NZ
otago.openaccessOpen
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