This paper reports on how the Critical Decision Method, a cognitive task analysis technique, was employed to identify the goal states of tasks performed by dispatchers in a dynamic environment, the Sydney Ambulance ...

This paper reports on preliminary findings of a cognitive task analysis conducted at an ambulance despatch control center. The intense and dynamic nature of the decision making environment is first described, and the ...

Multimedia technology allows a variety of the presentation formats to portray instructions for performing a task. These formats include the use of text, graphics, video, aural, photographs, used singly or in combination ...

The purpose of this paper is to report on an experiment conducted to evaluate the feasibility of an empirical approach for translating a cognitive schema into a display structure. This experiment is part of a series of ...

This paper reports on a field study into the nature of decision making in the command and control of emergency ambulances at the London Ambulance Service (LAS). This paper will describe how real-time decisions are made by ...

This paper reports on an investigation into wayfinding principles, and their effectiveness within a virtual environment. To investigate these principles, a virtual environment of an actual museum was created using QuickTime ...

The development of multimedia information systems must be managed and controlled just as it is for other generic system types. This paper proposes an approach for assessing multimedia component and system characteristics ...

This paper describes ongoing research directed at formulating a set of appropriate measures for assessing and ultimately predicting effort requirements for multimedia systems development. Whilst significant advances have ...

The Soft Systems Methodology (SSM) was used to identify requirements for the development of one or more information systems for a local company. The outcome of using this methodology was the development of three multimedia ...

This study is part of research that is investigating the notion that human performance in dynamic and intentional decision making environments, such as ambulance dispatch management, can be improved if information is ...