Show simple item record

dc.contributor.advisorCormack, Donna
dc.contributor.advisorWyeth, Emma
dc.contributor.authorManhire-Heath, Rowan Kathleen
dc.identifier.citationManhire-Heath, R. K. (2016). Behind the front desk: A Critical Discourse Analysis of the talk of General Practice Receptionists about health inequities (Thesis, Master of Public Health). University of Otago. Retrieved from
dc.description.abstractGeneral Practice Receptionists (GPRs) are an under-researched and undervalued group of healthcare workers, both in Aotearoa/New Zealand and internationally, evidenced by the limited data on—and research involving—GPRs. As such, their influence on a patient’s experience within the primary healthcare system is unknown. This research explores the discursive patterns of a small group of GPRs within the Wellington region of Aotearoa/New Zealand to discover how GPRs talk about—and represent—health disparities. Eight in-depth semi-structured interviews were conducted, guided by Social Constructionism, Decolonising Theory and Kaupapa Māori research principles. Through a Critical Discourse Analysis of the interview transcripts, three reoccurring patterns of discourses emerged that may have implications for the way Māori patients are viewed and treated. These were: discourses about the social determinants of health; discourses about Māori culture and behaviour; and discourses of egalitarianism. These findings suggest the impact of limited training opportunities for GPRs and highlight the need for anti-racism education to be accessible and formally embedded for this group of frontline health workers. Better recognition of the role GPRs play in the quality of a patient’s health journey is needed and further research into the implications of these findings is recommended.
dc.publisherUniversity of Otago
dc.rightsAll items in OUR Archive are provided for private study and research purposes and are protected by copyright with all rights reserved unless otherwise indicated.
dc.subjectGeneral Practice Receptionist
dc.subjectcritical discourse analysis
dc.subjectracism and healthcare
dc.subjectSocial Constructionism
dc.subjectQualitative research
dc.subjectMaori and healthcare
dc.subjectpatterns of talk about Maori
dc.subjectbarriers to healthcare access
dc.subjectmedical receptionist
dc.subjectracism in general practice
dc.subjectrepresentations of Maori in healthcare
dc.subjectrepresentations of Maori
dc.titleBehind the front desk: A Critical Discourse Analysis of the talk of General Practice Receptionists about health inequities
dc.language.rfc3066en of Public Health of Public Health of Otago
otago.openaccessAbstract Only
 Find in your library

Files in this item


There are no files associated with this item.

This item is not available in full-text via OUR Archive.

If you would like to read this item, please apply for an inter-library loan from the University of Otago via your local library.

If you are the author of this item, please contact us if you wish to discuss making the full text publicly available.

This item appears in the following Collection(s)

Show simple item record