Behind the front desk: A Critical Discourse Analysis of the talk of General Practice Receptionists about health inequities
|dc.contributor.author||Manhire-Heath, Rowan Kathleen|
|dc.identifier.citation||Manhire-Heath, R. K. (2016). Behind the front desk: A Critical Discourse Analysis of the talk of General Practice Receptionists about health inequities (Thesis, Master of Public Health). University of Otago. Retrieved from http://hdl.handle.net/10523/6822||en|
|dc.description.abstract||General Practice Receptionists (GPRs) are an under-researched and undervalued group of healthcare workers, both in Aotearoa/New Zealand and internationally, evidenced by the limited data on—and research involving—GPRs. As such, their influence on a patient’s experience within the primary healthcare system is unknown. This research explores the discursive patterns of a small group of GPRs within the Wellington region of Aotearoa/New Zealand to discover how GPRs talk about—and represent—health disparities. Eight in-depth semi-structured interviews were conducted, guided by Social Constructionism, Decolonising Theory and Kaupapa Māori research principles. Through a Critical Discourse Analysis of the interview transcripts, three reoccurring patterns of discourses emerged that may have implications for the way Māori patients are viewed and treated. These were: discourses about the social determinants of health; discourses about Māori culture and behaviour; and discourses of egalitarianism. These findings suggest the impact of limited training opportunities for GPRs and highlight the need for anti-racism education to be accessible and formally embedded for this group of frontline health workers. Better recognition of the role GPRs play in the quality of a patient’s health journey is needed and further research into the implications of these findings is recommended.|
|dc.publisher||University of Otago|
|dc.rights||All items in OUR Archive are provided for private study and research purposes and are protected by copyright with all rights reserved unless otherwise indicated.|
|dc.subject||General Practice Receptionist|
|dc.subject||critical discourse analysis|
|dc.subject||racism and healthcare|
|dc.subject||Maori and healthcare|
|dc.subject||patterns of talk about Maori|
|dc.subject||barriers to healthcare access|
|dc.subject||racism in general practice|
|dc.subject||representations of Maori in healthcare|
|dc.subject||representations of Maori|
|dc.title||Behind the front desk: A Critical Discourse Analysis of the talk of General Practice Receptionists about health inequities|
|thesis.degree.discipline||Department of Public Health|
|thesis.degree.name||Master of Public Health|
|thesis.degree.grantor||University of Otago|
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