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dc.contributor.authorStringer, Carolynen_NZ
dc.identifier.citationStringer, C. (2009). PERFORMANCE EVALUATION. Accountancy Working Paper Series presented at the PMA Conference, Otago 2009.en
dc.description.abstractPerformance evaluations systems are a critical part of overall performance management systems. This intensive case study provides insights into how the use of subjective performance evaluations in a complex organisational setting has led to perceptions of injustices (e.g., procedural, distributional, interactional), and unintended consequences. The key injustices were mixed practices, unclear criteria, financial focus, little differentiation between good and poor performers, stickiness in ratings, inequities in target setting, higher ratings at higher grades, and the predetermined theory. The consequences include the lack of trust, generous bonuses, gaming, inability to influence, resource allocation, bonuses are expected and not performance-related, and the system is costly to administrate. Multiple sources of evidence support the findings, and the patterns are consistent over a three year period. Future research needs to develop a deeper understanding of how these parts interrelate, where subjective performance evaluations work, and where they do not work, and to encourage breaking down the divide between functional specialisations (e.g., human resources, accounting).en_NZ
dc.relation.ispartofseriesAccountancy Working Paper Seriesen_NZ
dc.subjectperformance evaluationsen_NZ
dc.subjectperformance managementen_NZ
dc.subjectforced distributionen_NZ
dc.subjectbalanced scorecarden_NZ
dc.subject.lcshHF5601 Accountingen_NZ
dc.typeConference or Workshop Item (Paper)en_NZ
dc.description.versionUnpublisheden_NZ 20:46:49en_NZ
dc.description.refereedNon Peer Revieweden_NZ & Business Lawen_NZ
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Qualitative Evaluation and Research Methods, 2nd Edition, Sage Publications: California. Stringer, C. P. (2006). Performance management: An empirical study. Dunedin, New Zealand: University of Otago, 465p. Unpublished PhD Thesis. Reference Number: 0020060331. Stringer, C.P. & Pillai, P. (2009). The use of objective and subjective measures: implications for incentive system design. Paper to be presented at the Performance Measurement Association Conference, Dunedin, 14-17 April, 2009. Taylor, M.S., Tracy, K.B., Renard, M.K., Harrison, J.K., Carroll, S.J. (1995). Due Process in Performance Appraisal: A Quasi-experiment in Procedural Justice. Administrative Science Quarterly, 40, 495-523. Tyler T.R., & Biers, R.J. (1990). Beyond formal procedures: The interpersonal context of procedural justice. In J.S. Carroll (Ed.) Applied social psychology and organizational settings (77-98) Hillsdale, N.J., Erlbaum.en_NZ
otago.event.dates14 - 17 April 2009en_NZ
otago.event.placeOtago University, Dunedin, New Zealanden_NZ
otago.event.titlePMA Conference, Otago 2009en_NZ
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