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dc.contributor.authorGhandour, Ahmaden_NZ
dc.contributor.authorBenwell, George Len_NZ
dc.contributor.authorDeans, Kenneth Ren_NZ
dc.date.available2011-04-07T03:02:01Z
dc.date.copyright2007-09en_NZ
dc.identifier.citationGhandour, A., Benwell, G. L., & Deans, K. R. (2007). The impact of leadership on eCommerce system success in small and medium enterprises context. Presented at the Small Enterprise Conference 2007 (Building sustainable growth in SMEs), Small Enterprise.en
dc.identifier.urihttp://hdl.handle.net/10523/723
dc.descriptionNote that the related link points to the general page for the conference proceedings rather than the paper itself, because the URL for the actual paper is extremely long.en_NZ
dc.description.abstractThe purpose of this paper is to explore the role of leadership as contributing factors for eCommerce systems (ECS) success in small and medium enterprises (SMEs). Based on the eCommerce in SMEs literature, this conceptual research postulates that leadership influence the success of ECS in SMEs. While ECS can be regarded as one form of Information systems (IS) the concept of success is recognized as one of the problematic issues that can interpreted in many ways. Attempts to measure the success of information system with single or multiple variables has been the focus of many researchers. Very few SMEs actually undertake any formal measure of their ECS performance. In fact the literature does not present any concept of ECS success developed specifically for SMEs. DeLone and McLean (1992) conducted a comprehensive review of IS literature and proposed the concept of an IS success model which has been argued and validated by many researchers. This paper uses this model to identify the dimensions of ECS success when applied to New Zealand SMES. There appears to be no such study conducted to examine the applicability of this model in a SME setting. The present study seeks to extend DeLone and McLean IS success model and adapt it for the SMEs setting by identifying and incorporating dimensions of success relevant to SMEs. At issue, the isolation between what is part of success and what is causing it and measure the possible interaction among them. The literature has referred to these as dependent and independent variables. Many researchers have suggested a variety of factors influence the success of eCommerce in SMEs, yet few studies have addressed ones that are correlated with the success of ECS in SMEs. The purpose of this paper is to explore the role of one organisational factor, namely leadership for ECS success in SMEs. Thus, the research question can be articulated as “ What is the contribution of leadership for ECS success in SMEs”. The output result of this paper is a conceptual model identifying the relevant dimensions and the resultant hypotheses that require empirical research to validate the proposed model. This would help manager/owners assess their eCommerce initiatives by focusing on the dimensions of success for their ECS as identified in this study.en_NZ
dc.format.mimetypeapplication/pdf
dc.publisherSmall Enterprise
dc.relation.urihttp://wms-soros.mngt.waikato.ac.nz/NR/exeres/4E48F121-A51D-4A1F-BF0F-FC605188A2F9.htmen_NZ
dc.subject.lcshHF Commerceen_NZ
dc.subject.lcshHF5601 Accountingen_NZ
dc.subject.lcshQA76 Computer softwareen_NZ
dc.titleThe impact of leadership on eCommerce system success in small and medium enterprises contexten_NZ
dc.typeConference or Workshop Item (Paper)en_NZ
dc.description.versionPublisheden_NZ
otago.date.accession2007-10-05en_NZ
otago.openaccessOpen
dc.identifier.eprints734en_NZ
dc.description.refereedPeer Revieweden_NZ
otago.school.eprintsOffice of the Deanen_NZ
otago.school.eprintsInformation Scienceen_NZ
otago.school.eprintsMarketingen_NZ
dc.description.referencesBallantine, J., M. Bonner, M. Levy, A. Martin, and et al. (1996), "The 3-D model of information systems success: The search for the dependent variable continues," Information Resources Management Journal, 9 (4), 5. Chatterjee, Debabroto, Grewal Rajdeep, and V. Sambamurthy (2002), "Shaping up for e-commerce: Institutional enablers of the organizational assimilation of web technologies," MIS Quarterly, 26 (2), 65. Cope, O and D Waddell (2004), "Leadership in E-Business," in E-Business Innovation and Change Management. DeLone, W.H. and E.R. McLean (1992), "Information systems success: the quest for the dependent variable," Information Systems Research, 3, pp. 60-95. DeLone, William H and Ephraim. R McLean (2003), "The DeLone and McLean model of information systems success: a ten-year update," Journal of Management Information Systems, 19 (4), 9-30. DeLone, William H and Ephraim. R McLean (2004), "Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model," International Journal of Electronic Commerce, 9 (1), 31. Epstein, Marc J (2005), "Implementing Successful E-Commerce Initiatives," Strategic Finance, 86 (9), 22. Igbaria, Magid, Nancy Zinatelli, Paul Cragg, and Angele L. Cavaye (1997), "Personal computing acceptance factors in small firms: a structural equation model," MIS Quarterly, 21 (3), 279-305. Jarvenpaa, Sirkka L. and Blake Ives (1991), "Executive Involvement and Participation in the Management of Information Technology," MIS Quarterly, 15 (2), 205. Jingting, Li and Jinghua Huang (2004), "An Exploratory Study of E-Business Success Factors," Journal of electronic science an tecnology of China, 2 (3). Mintzberg, Henry (1980), The nature of managerial work: Prentice-Hall. Myers, B.L, L.A Kappelman, and V.R Prybutok (1998), "A comprehensive model for assessing the quality and productivity of the information systems function: Toward a theory for information systems assessment," In E.J Garritty and G.L Sanders (eds.), Information systems success measurement, PA: Idea Group,, 94-121. Pitt, Leyland F, Richard T. Watson, and C. Bruce Kavan (1995), "Service Quality: A Measure of Information Systems Effectiveness " MIS Quarterly,, 19 (2), pp. 173-87. Rai, A, S.S Lang, and R.B Welker (2002), "Assessing the validity of IS success models: An empirical test and theoretical analysis.," Information Systems Research, 13 (1), 50-69. Seddon, P.B. (1997), "A Respecification and Extension of the DeLone and McLean model of IS Success," Information Systems Research 8(3), pp. 240-53. Segars, Albert. H and Varun Grover (1998), "Strategic information systems planning success: An investigation of the construct and its measurement," MIS Quarterly, 22 (2), 139. Umble, Haft (2003), "Enterprise resourse planning: implementation procedure and critical success factors," European Journal of Operational research, 146 (2), 241-57. Venkatraman, N. (2000), "Five Steps to a Dot-Com Strategy: How To Find Your Footing on the Web," MIT Sloan Management Review, 41 (3), 15-28. Yap, C.S and J. Y. L. Thong (1997), "Programme evaluation of a government information technology programme for small businesses," Journal of Information Technology, 12, 107-20. Zinatelli, N, Paul Cragg, and Angele L. Cavaye (1996), "End user computing sophistication and success in small firms," Journal of iInformation Systems, 5 (3), 172-81.en_NZ
otago.event.dates23-26 September 2007en_NZ
otago.event.placeHamilton, New Zealanden_NZ
otago.event.typeconferenceen_NZ
otago.event.titleSmall Enterprise Conference 2007 (Building sustainable growth in SMEs)en_NZ
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