Show simple item record

dc.contributor.authorSmith, Shiobhan Alice
dc.contributor.authorLubcke, Antje
dc.contributor.authorAlexander, Dean
dc.contributor.authorThompson, Kate
dc.contributor.authorBallard, Christy
dc.contributor.authorGlasgow, Fiona
dc.date.available2019-08-17T04:50:53Z
dc.date.copyright2019
dc.identifier.citationSmith, S., Lubcke, A., Alexander, D., Thompson, K., Ballard, C. and Glasgow, F. (2019), "Listening and learning: myths and misperceptions about postgraduate students and library support", Reference Services Review, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/RSR-03-2019-0019en_NZ
dc.identifier.issn0090-7324
dc.identifier.urihttp://hdl.handle.net/10523/9545
dc.description.abstractPurpose The University of Otago Library conducted a review of its postgraduate support program in 2018. The purpose of this paper is to report on the findings of a questionnaire and follow up focus group undertaken as part of the review. It highlights postgraduate student preferences for learning about support services, their ideas on marketing these services effectively and the kind of engagement that works best for them. Design/methodology/approach A questionnaire was developed and deployed in July 2018. It contained 20 questions and was emailed to 2,430 enrolled Otago doctorate and master’s students by the University of Otago (GRS). A total of 564 responded, 391 completing all questions. A follow-up focus group was held in August 2018. Quantitative data were collected and analyzed using Qualtrics software and qualitative data were coded and analyzed using NVivo software. Findings Respondents highlighted the difficulty they have learning what support services are available to them. In some cases, they also feel a stigma when seeking help because of their status as postgraduate students. They suggest practical ways libraries can better reach out to them. The findings confirm previous literature about the need for libraries to improve marketing of their services to postgraduate students, communicate via supervisors and departments where possible and provide a variety of engagement options. Originality/value Before (re)developing postgraduate programs, libraries can gain valuable insights and test assumptions by surveying students.en_NZ
dc.format.mimetypeapplication/pdf
dc.language.isoenen_NZ
dc.publisherEmeralden_NZ
dc.relation.ispartofReference Services Reviewen_NZ
dc.rightsAttribution-NonCommercial 3.0 New Zealand*
dc.rights.urihttps://creativecommons.org/licenses/by-nc/3.0/nz/*
dc.subjectAcademic Librariesen_NZ
dc.subjectUniversity Librariesen_NZ
dc.subjectGraduatesen_NZ
dc.subjectLibrary usersen_NZ
dc.subjectLibrary servicesen_NZ
dc.subjectLibrariansen_NZ
dc.subjectOutreachen_NZ
dc.subjectDoctoral studentsen_NZ
dc.subjectPostgraduateen_NZ
dc.subjectMaster's studentsen_NZ
dc.subjectSubject Librarianen_NZ
dc.subjectSupport programmeen_NZ
dc.titleListening and learning: myths and misperceptions about postgraduate students and library supporten_NZ
dc.typeJournal Articleen_NZ
dc.date.updated2019-08-13T22:01:30Z
otago.schoolLibraryen_NZ
otago.relation.issue3en_NZ
otago.relation.volume47en_NZ
dc.identifier.doi10.1108/RSR-03-2019-0019en_NZ
otago.openaccessOpenen_NZ
dc.rights.statementAuthor Accepted Manuscript (AAM) Published copy available online: Smith, S., Lubcke, A., Alexander, D., Thompson, K., Ballard, C. and Glasgow, F. (2019), "Listening and learning: myths and misperceptions about postgraduate students and library support", Reference Services Review, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/RSR-03-2019-0019 AAM is deposited under a Creative Commons Attribution Non-commercial International Licence 4.0 (CC BY-NC 4.0) licence. Any reuse is allowed in accordance with the terms outlined by the licence. To reuse the AAM for commercial purposes, permission should be sought by contacting permissions@emeraldinsight.com.  en_NZ
dc.description.refereedPeer Revieweden_NZ
 Find in your library

Files in this item

Thumbnail
Thumbnail

This item appears in the following Collection(s)

Show simple item record

Attribution-NonCommercial 3.0 New Zealand
Except where otherwise noted, this item's licence is described as Attribution-NonCommercial 3.0 New Zealand