Information portrayal for decision support in dynamic intentional process environments

Sallis, Philip; Wong, B L William; O’Hare, David

Information portrayal for decision support in dynamic intentional process environments

Wong, B L William; Sallis, Philip; O’Hare, David

Cite this item: Wong, B. L. W., Sallis, P., & O’Hare, D. (1995). Information portrayal for decision support in dynamic intentional process environments (Information Science Discussion Papers Series No. 95/6). University of Otago. Retrieved from http://hdl.handle.net/10523/955

Permanent link to OUR Archive version: http://hdl.handle.net/10523/955

Date: 1995-07

Publisher: University of Otago

Pages: 18

Series: Information Science Discussion Papers Series

Series number: 95/6

Keywords: information portrayal; information display design; decision support design; decision modelling; naturalistic decision making; ambulance service; Critical Decision Method

Research Type: Discussion Paper

Abstract:

This paper reports on preliminary findings of a cognitive task analysis conducted at an ambulance despatch control center. The intense and dynamic nature of the decision making environment is first described, and the decision process modelled in an attempt to identify decision strategies used by the Communications Officers. Some information portrayal requirements stemming from one of the decision processes are then discussed, and these requirements are then translated into a proposed display solution.

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