Building on what works: towards a library assessment capability maturity model
Hart, Simon; Amos, Howard
This paper outlines progress toward a library assessment capability maturity model (LACMM) within the context of an activity based benchmarking project across an international network of libraries. The network is developing a shared response to the question: “if we enable and support the academic endeavour how do we measure our effectiveness?” Approach To frame the development of a LACMM, technology enhanced learning benchmarks have been introduced. Surveys have been used to assess processes used for representative activities and programmes that support wider institutional strategic imperatives in key areas; namely the library and student experience, and library support for teaching and learning. Findings Sustained engagement by the stakeholders has enabled a process for mapping these activities to a LACMM to emerge. A broader set of auxiliary activities have extended the shared development of the project, in particular, through face to face contact across the network. This contact has resulted in an increased commitment to sharing more detail about individual formative and summative assessment activities. Adapted methodologies allowed each of the libraries to commit resources addressing competing priorities and variant academic calendars. Research or practical implications Comparison of institutions possessing similar characteristics has enabled the network to identify details of assessment capability. This increased understanding of relative performance has implications across the network where accountability and evidence of demonstrated value is increasingly demanded. Quality assurance processes are being strengthened as best practice assessment activities are identified, and through highlighting areas for further investigation. Originality and value of the proposal Developing a LACMM drawing from the activities of an international network of academic libraries is unique. This model can support libraries as they increasingly seek approaches to demonstrate value and provide evidence of successful outcomes.
Conference: 11th Northumbria International Conference on Performance Measurement in Libraries and Information Services
Keywords: Academic Libraries; Benchmarking; Matariki Network of Universities.
Research Type: Conference or Workshop Item (Paper)
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