A goal-oriented approach for designing decision support displays in dynamic environments

A goal-oriented approach for designing decision support displays in dynamic environments

Wong, B L William; O’Hare, David; Sallis, Philip

Cite this item: Wong, B. L. W., O’Hare, D., & Sallis, P. (1996). A goal-oriented approach for designing decision support displays in dynamic environments (Information Science Discussion Papers Series No. 96/18). University of Otago. Retrieved from http://hdl.handle.net/10523/970

Permanent link to OUR Archive version: http://hdl.handle.net/10523/970

Date: 1996-09

Publisher: University of Otago

Pages: 10

Series: Information Science Discussion Papers Series

Series number: 96/18

Keywords: critical decision method (CDM); cognitive engineering; ambulance dispatch; command and control; information portrayal; display design; decision support; Cognitive Task Analysis

Research Type: Discussion Paper

Abstract:

This paper reports on how the Critical Decision Method, a cognitive task analysis technique, was employed to identify the goal states of tasks performed by dispatchers in a dynamic environment, the Sydney Ambulance Co-ordination Centre. The analysis identified five goal states: Notification; Situation awareness; Planning resource to task compatibility; Speedy response; Maintain history of developments. These goals were then used to guide the development of display concepts that support decision strategies invoked by dispatchers in this task environment.

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